Insert signatures in the case description

In 8x8 Contact Center, you can create elaborate HTML-formatted signatures to be rendered in the email notifications sent to customers by creating a signature in your profile, saving it, and inserting in the Description field of notification emails.

To create a signature:

1. Go to Change status > My profile.

2. In the Control Panel, go to Email > Email signature to create a signature using HTML tags.
   To create HTML tags you need to type a command before and after each line. Refer to the following table for most common examples:

   Command	Formatting Action
   <b>...</b>	Bold Text
   <i>...</i>	Italic Text
   <u>...</u>	Underline Text
   <sup>...</sup>	Superscript: Smaller text placed below normal text
   <sub>...</sub>	Subscript: Smaller text placed below normal text
   <small>...</small>	Small: Fine print-style text

   

3. Click Save settings.

To insert a signature in Case description:

1. From the Cases tab, click New Case, or open a case and click Reply or New Follow-up.

2. Under Details, place the cursor in the Description field where you wish to insert the signature.

3. Go to Signature and select a signature from the drop-down list.

4. Note:

   Click below the Description  to hide/unhide the Signature field.

4. Click Insert.
   Your HTML formatted signature gets inserted in the email description field.