8x8 Contact Center now offers a streamlined experience for all agents by introducing the brand new 8x8 Agent Workspace. This highly intuitive interface streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful. This clean new interface allows agents:
To process interactions and manage their routine tasks with ease
To focus on the task at hand by minimizing distractions
To collaborate and engage with other agents and experts quickly
To handle customer interactions more efficiently and effectively
Existing 8x8 Contact Center customers can switch to the new agent experience and back to classic workspace without any delays. Admins can allow access to the (Undefined variable: 8x8VariablesSet.AgtConsole) or 8x8 Agent Workspace or offer flexibility to switch between the two. If permitted, agents can switch between the old and new experience by enabling the settings in their profile.