Latest bug fixes

9.15

VCC-49111

Channel Name is changed in the VM queue email notification if it contains a dollar sign.

VCC-53202

Call recording continues when a call is transferred from an Agent set to record to one whose not.

VCC-53639

Persistent connection doesn't allow formatting with special characters in the Workplace Phone setting.

VCC-53806

Some cases are not being retrieved by CRM API.

VCC-54097

Email issues when they have .dat attachments.

VCC-54170

WAPI failing to add new customer data.

VCC-56835

Unable to control campaigns (Pause, Play, Purge, etc.)

VCC-57264

Email issues when they have .pdf attachments.

VCC-57411

Supervsior experiences no audio when trying to monitoring a call whilst on a persistent connection.

VCC-57820

Duplicate records found in the "Campaigns Report Detail" & Duplicate Transaction ID's in "Campaign Transaction Detail".

VCC-57959

Agent unable to transfer incoming call (Intermittent problem).

VCC-58062

Campaign record details historical report agent field is showing the supervisor that monitored the call rather than the agent that accepted the transaction.

VCC-58073

Records remain queued in IR and offered to available agents outside of the daily start schedule.

VCC-58133

Agent to agent calls displaying "thisis" CLI.

VCC-58300

Pause button is grayed out.

VCC-58395

Any pre-recorded audio played during a call is not included in call recording.

VCC-58948

Unable to open links from email in AGUI.

VCC-59068

(Agent Workspace) Unable to click on Available status.

VCC-59069

Change a script name in Configration Manager and it need a refresh to appear in Channel List.

VCC-59086

Agent Status Changes To Available instead of Offline.

VCC-59132

Campaign records are stuck in scheduled status and never dialed, if retry time is outside schedules open time.

VCC-59177

Unable to assign VCC admin rights to one user in VO Admin Console.

VCC-59210

Advanced Search on a Customer list within the tasks tab is not returning the correct results.

VCC-59234

Unable to assign VCC license due to OpCons error.

VCC-59334

Queue call back second attempt was not recorded, but the first attempt was.

VCC-59450

Unable to edit a VCC user's profile.

VCC-59558

Skipping a campaign call completes the record.

VCC-59569

Unable to assign VCC license to a user.

VCC-59648

Hold beep is being played to agent after resuming from hold.

VCC-59693

Attempt to make a user CC Adnin creates ASSIGNMENT_FULL_CREATE_ERROR.

VCC-59718

User profile change ends in Configuration: failed.vccSaveContact error.

VCC-59801

Logging in from Salesforce is returning "Your account is not setup for this URL".

VCC-59853

New opcons release doesn't allow user to deleted custom fields.

VCC-59979

(Agent Workspace) Using much higher CPU resources compared to AGUI.

VCC-60006

[Agent Workspace] VCC directory - Favorites no longer available.

VCC-60008

[Agent Workspace] Queue stats are not updating.

VCC-60235

E-mails not pulling through to a queue.

VCC-60263

Picklist not filtering customer data.

VCC-60267

If an email is sent to two different email channels, only one is fetching the email.

VCC-60412

Records are not getting retried if retry time is during the campaign schedule close time.

VCC-60470

Some WebAPI queries are failing due to an SQL error.

VCC-60522

French accent characters are missing from the EDSA response.

VCC-60653

Campaign Record Details report returns empty file with text "error generating report."

VCC-60873

Check Sender is not matching the from address.

VCC-60948

CM supervisor set to "French" or "French Canadian" are not being played the correct language.

VCC-60957

VCC API Queues Interactions Returning 500 Internal Server Error When Filtering For 'process-time' 0.

VCC-61448

500 Internal Server Error when adding Microsoft Exchange email channel.

10.0.7

VCC-57505

Customer search does not filter by the initial letter after the initial search result is returned.

VCC-58184

Agent to agent chat is still available even though chat has been disabled.

10.0.6

VCC-54722

Agent Timer resets but the agent status remains the same.

VCC-55315

Agent cannot see all marked Favorites in the customer's Address book under Favorites tab.

VCC-56618

Agents are stuck in the post-processing mode.

VCC-56832

Rejecting an email with status code fails intermittently.

VCC-57376

Report titles with special characters like % do not appear in the reports listing.

VCC-57438

Agent interface glitches and grays out after accessing a case.

VCC-57586

In 8x8 Configuration Manager, the Linked to agent column under Channel list is empty even though the channel is linked to an agent.

10.0.5

VCC-56659

Address book does not save customer favorites.

VCC-56834

In scripts the "Go to" function does not see a newly created label.

10.0.4

VCC-56206

The CRM case field "Media Type" cannot be edited.

VCC-56281

Error received when trying to download a script in 8x8 Configuration Manager.

VCC-56522

Selected admins cannot enable the Status Code list.

10.0.3

VCC-54379

8x8 Contact Center admin cannot filter channel names.

VCC-54443

Historical report shows "None" instead of "Do Not Call" for disposition action code in the campaign report.

VCC-55886

8x8 Contact Center admin receives "Password expired" message when logging into 8x8 Configuration Manager.

VCC-56265

No outbound call is made when 8x8 Contact Center agent uses the contacts from the (Undefined variable: 8x8VariablesSet.AgtConsole) directory.

10.0.2

VCC-50751

The CRM advanced search is broken for "city", "state", and "country" in (Undefined variable: 8x8VariablesSet.AgtConsole).

VCC-51366

The warning statement in chat for the invalid email address format  needs to be revised.

VCC-52927

The  Incoming Mail Server field's value is limited to 40 characters in email channels.

VCC-53585

Chat and Email channels appear as enabled in the channel list even when they are disabled.

VCC-53857

The screen pop configured for single window opens multiple windows.

VCC-54221

The defined "Media Type" in case properties  is not being saved and shows "None".

VCC-54382

The  "Case Closure Code" in CRM does not match the order in 8x8 Configuration Manager.

VCC-54508

The calling line ID is not showing up correctly in the Agent Profile.

VCC-54879

The email body in cases shows additional lines in (Undefined variable: 8x8VariablesSet.AgtConsole).

VCC-54973

The email attachments in (Undefined variable: 8x8VariablesSet.AgtConsole) shows [object object].

VCC-55257

Filtering between dates in CRM returns results outside of the date range.

VCC-55269

The agent on Line 1 call is not presented a DAR call on Line 2.

VCC-55330

No transaction code shows up in the Outbound Setup Disposition Action if there is & in the description of transaction code list.

VCC-55788

Cannot view the campaign filters.

10.0.0

VCC-52977

Status in 8x8 Contact Center directory and 8x8 Work for Desktop contacts does not match for some users.

VCC-52997

8x8 Contact Center agent receives "not authorized" error message when editing a channel with the correct permissions.

VCC-54737

Campaign recording files are not available to be played to the caller.

VCC-54802

Customer queued emails do not show the red dot indicator for additional emails in the queue from the same customer.

9.14.8.1

VCC-58840

Campaigns are not working after the upgrade to 9.14.8.

VCC-58565

Check picklists are not working after the upgrade to 9.14.8.

9.14.7

VCC-55720

Warm transfer intermittently fails to connect from Agent 1 to Agent 2.

VCC-56409

Queue time-out does not work for the calls coming through a transfer to a queue.

VCC-57209

IVR script fails when it involves forwarding to new queue using a timeout multiple times.

VCC-57325

Unable to call or blind transfer internally when selecting from the agent list on line 1.

9.14.6

VCC-57668

Number spoofing is resulted when forwarding to an external number through queue timeout in the IVR script.

9.14.5

VCC-56920

8x8 Contact Center supervisor trying to monitor an agent call cannot connect.

VCC-57075

Agent receives regular inbound calls while on working offline status.

VCC-57156

Outbound queued calls are offered to the Available agents.

VCC-57455

When ending monitoring in QM, supervisors status changes to Available.

VCC-57964

Agent is offered an inbound queued call when they were logged out.

VCC-58820

Progressive mode is creating outbound abandoned calls in a campaign.

9.14.4

VCC-56291

The channel name is missing on the incoming calls Transaction tab if the call comes from External CRM.

VCC-56578

The calls in the queue are not offered to the Available agents.

9.14.3.1

VCC-56487

Available agents are not offered calls.

9.14.3

VCC-55656

Incoming DAR/DAA calls cause agent to be stuck in busy status intermittently.

9.14.2

VCC-55509

Inbound calls are not connecting to agents.

9.14.1

VCC-55143

Progressive dialer does not dial numbers starting with zero.

VCC-55287

DTMF Blacklist check fails in some scenarios.

9.14

VCC-43641  

Queue post-processing time is not showing up or shows up intermittently.

VCC-48487

Data does not match in the following reports:  “Agents Transactions per media” and “Agents Transactions”.

VCC-48789  

Random characters are added to the email body sent from Agent Console.  

VCC-49095  

Outbound emails sent for Cases have huge lags.  

VCC-49130  

When transferring Post Call surveys,  “Say” messages change to a male voice instead of female.

VCC-50342  

Callback Post Call Survey drops the call for anonymous inbound callers.  

VCC-51134  

Email interactions do not show on the Wallboard, but are included in the Transaction per media report.  

VCC-51555  

User names that contain special characters appear incorrectly.  

VCC-51684  

Intermittent wrap-up codes are missing from historical reports.  

VCC-51973  

Monitoring access that is removed from a supervisor during a call is still in effect.  

VCC-52430  

When broadcasting messages,  posted notices are not sent.  

VCC-53102  

Agent’s “Time on Status” report shows the wrong Post Processing time.  

VCC-53161  

Wrap up code is missing from the Interaction Details report.  

VCC-53671  

Zendesk VCC logout spins.  

VCC-54043  

The Work Offline status option disappears when in post processing.  

VCC-54092  

Chat interactions are hanging, resulting in wrong reports.  

VCC-54169  

Campaign monitoring shows incorrect records as completed.  

VCC-54359

WAPI retrieved cases shows the created day in GMT time.

VCC-54506  

Agent receives “Service connection error” after logging in to the (Undefined variable: 8x8VariablesSet.AgtConsole).  

VCC-54816  

Call ports do not release causing maximum call port issues.  

VCC-54821  

Calls are not connected to 8x8 Work extensions.