Log an agent out

If an 8x8 Contact Center agent forgot to log out at the end of the day, as a supervisor, you can log the agent out of 8x8 Agent Workspace using the Monitoring feature.

Note:

You can log out only the agents supervised by you.

To log an agent out of 8x8 Agent Workspace:

1. Log in to 8x8 Agent Workspace.
   Only supervisor accounts can access the  monitoring features in 8x8 Agent Workspace.

2. Click Menu > Monitoring.

3. Go to the Agent Management tab.

4. Click Monitor in the header area. 

5. Click   next to the desired agent to log them out of 8x8 Agent Workspace.
   8x8 Agent Workspace logs the agent out and updates the agent's status to Logged Out. The agent is also notified in the app that they have been logged out by a supervisor.