If your Virtual Office extension uses only a softphone, you must log in to one of the following clients to handle calls:
8x8 Work
8x8 Work for Mobile
If your Virtual Office extension is assigned with a desk phone, use the call control panel in the application to handle calls.
You can dial out using the dialpad, or click to call from the contacts list or call log. You can also click-to-dial from the contacts record in NetSuite.
Note:
When you dial out, your extension phone rings first. Answer the call, and the call then dials out to the desired destination.