In 8x8 Contact Center, Outbound Phone Codes are used for tracking the purpose of a call. Let's say your company is tracking the purpose of each outbound call by identifying if it is a pre-sales call, campaign-related call, internal call, and more. You can select an outbound phone code that best represents the purpose of each outbound call. 8x8 Agent Workspace remembers the last selected code and assigns it to the next call, thus eliminating the need to manually select the code for each call and improving efficiency.
Note:
The outbound phone code selection is retained through multiple login sessions. If you must change the code, enter the phone number and select Change.
To select Outbound Phone Codes:
In the Control Panel, enter a valid phone number. Click
to dial out.
You are presented with a list of codes indicating the reason for the call.
Select a code and click Confirm and dial.
The call is associated with the code indicating the purpose of the call which appears in historical reports for supervisors.Note:
Once you select an outbound phone code, your selection is applied to the next call by default. If you must change the code, enter the phone number and select Change. From the list of codes, select the desired code and click Confirm and dial.
