Confirm your ServiceNow configuration

Your active configuration should be listed in the OpenFrame Configurations display with the width and height of the telephone icon.

To confirm ServiceNow configuration:

1. Click the Phone icon to confirm successful integration. The 8x8 Work control panel pops up.

   Important:

   If you are on Chrome and do not see 8x8 Work for ServiceNow, verify whether you have configured Chrome for the integration.

2. Log in to your 8x8 Work account.

   

3. After you log in to the integration, click the Settings  icon to confirm the integration is active. The list of associations displays.

   

4. Click Integrations. Successful integration with ServiceNow is indicated with a green check mark.