Set up Click-to-Dial

With click-to-dial, you can conveniently click a phone number from a contact record and initiate an outbound call.

To set up click-to-dial:

1. Go to Home > Set Preferences.

2. Open the Telephony sub-tab.

3. Open the Telephony option drop-down menu, and select CTI.

4. Under CTI URL, enter https://voapi.8x8.com/pcinsweb/launcher/netsuite/click2Dial.html?phone={phone}, and save.

5. To make a call, open a contact record, and click the desired phone number in the record.

   Note:

   You must be logged in to a Virtual Office client to complete the call.

6. Your Virtual Office app phone rings first. Answer the call to dial out to the destination.