8x8 now supports Bria softphone for global reach.
To enter the softphone SIP URI, log in to 8x8 Configuration Manager, navigate to Agents > Phone, and enter a softphone SIP URI for the agent's workplace. Softphone SIP URI contains [UserID@Domain] such as rshasta@acmejets.com.
Agents can also configure their own profile by entering a softphone SIP URI as their workplace SIP URI.
If you are a Windows user, see Windows user guides for Bria 3 and Bria 4.
If you are a MAC user, see MAC user guides for Bria 3 and Bria 4.