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Tour the 8x8 Configuration Manager interface

  • Published on Jul 23, 2026
  • 1 minute(s) read
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As an 8x8 Contact Center administrator, when you log in to 8x8 Configuration Manager, you see the Configuration Menu, the Home page, and some tabs. 8x8 Configuration Manager organizes the user interface into three functional areas:

The following table summarizes the functional areas in 8x8 Configuration Manager. For details about each area, see Summary of the 8x8 Configuration Manager Tabs.

Functional Area

Description

1) Configuration Menu

Use the Configuration Menu on the left to configure a desired functionality for your contact center. The Configuration Menu lists features your company has subscribed to.

2) Configuration tabs

Select a desired item in the Configuration Menu, such as Profile or Audio Files, to configure the feature.

3) Header Bar

  • My Profile:  The supported languages are: English, Japanese, French, Canadian French, German, Spanish, Dutch, Italian, and Portuguese.

  • Co-browsing: Allows 8x8 Contact Center customers using 8x8 Configuration Manager to seek hands-on assistance from 8x8 customer support or deployment team. To initiate a Co-browsing session from 8x8 Configuration Manager:

    1. Click Co-browsing.

    2. A pop-up window appears with a session ID that helps you establish a secure connection with the customer support agent.

    3. Communicate the Session ID to the agent, and click Start. See Get Remote Customer Assistance.

  • Logout: Logs you out of 8x8 Contact Center.

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