Check out the following troubleshooting items that have helped our customers:
Activity in 8x8 Contact Center does not trigger screen pop in 8x8 Contact Center for Agile CRM
Under Settings > Integrations > Agilecrm > connect in the integration, make sure that you are connected to integration with Agile CRM.
Under Settings > Integrations > Agilecrm in the integration, enable the Auto Call Log option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration, queue name, and more. A chat log includes the chat transcript as well.
Make sure that a pop-up blocker is not preventing new tabs from opening from Agile CRM.
My screen pop fails in CRM integration with 8x8 Contact Center for Agile CRM
A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.
To clear the browser cache in Chrome
Click the More
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icon in the top-right corner of your Chrome browser window.Select Settings from the menu.
Click Advanced at the bottom of the page.
Under Privacy and security, select Clear browsing data.
Select the following check boxes from the list:
Cookies and other site data.
Cached images and files.
Click Clear data.
To allow pop-ups in Chrome
Click the More
icon in the top-right corner of your Chrome browser window.Select Settings from the menu.
Click Advanced at the bottom of the page.
Under Privacy and security, select Site settings.
Under Unsandboxed plugin access, click Add next to the Allow section.
Enter <cloud8.8x8.com>, and confirm.