Troubleshooting 8x8 Work for HubSpot

Check out the following troubleshooting items:

Inbound calls go straight to voicemail and/or cannot make outbound calls

Make sure you are logged in to the 8x8 Work desktop or mobile apps, or have a working desk phone.

Clear cache

Your web browser's cache is possibly corrupted with invalid information.

In Google Chrome:

Click from the top-right corner of your Chrome browser window.
Select Settings from the menu.
Click on Privacy and security from the side navigation menu.
Click Delete browsing data.
Select the check boxes for:
1. Cookies and other site data
2. Cached images and files
Click Delete data.

Ensure the integration is connected

Clear cache

Your web browser's cache is possibly corrupted with invalid information.

In Google Chrome:

Click from the top-right corner of your Chrome browser window.
Select Settings from the menu.
Click on Privacy and security from the side navigation menu.
Click Delete browsing data.
Select the check boxes for:
1. Cookies and other site data
2. Cached images and files
Click Delete data.

Allow pop-ups and redirects

Go to your browser settings.
Click on Privacy and Security from the side navigation menu.
Click on Site settings.
Click on Pop-ups and redirects.
Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.
Note:
This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.
Ensure that a pop-up blocker is not preventing new tabs from opening from HubSpot.

Allow third-party cookies

Go to your browser settings.
Click on Privacy and Security from the side navigation menu.
Click on Site settings.
Click on Third party cookies.
Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.

Note:
This may not be required if your default settings allow all third party cookies.

Ensure the integration is connected