8x8 Contact Center provides speech recognition and natural language processing on all incoming calls. A set of pre-built templates can be modified to easily implement solutions, such as appointments, bill reminders, and inbound IVR call treatment with integrations.
The intelligent IVR supports:
Automated speech recognition (ASR)
Natural language processing (NLP)
Features
The Intelligent IVR provides the following advantages:
Allows customer requests without using Dual-tone multi-frequency (DTMF) interface.
Increases efficiency of agents.
Reduces cost of business.
Improves customer experience.
Check out the instructions in the following pages to learn how to set up intelligent IVR.