Example of a screen pop

The following example illustrates how to configure an 8x8 Contact Center screen pop via 8x8 Configuration Manager.

In the above image:

• <myServer.net> specifies a valid HTTP server.

• <ScriptPop.php> specifies a PHP script that displays either of two HTML pages.

The following example shows a PHP script invoked by the screen pop configuration illustrated in the above image.

<?php
/* scriptPop.php – This script should return a web page depending on the phone number dialed */
$channel=$_POST[‘Channel’];
if (is_null($channel)) {
  printf(“No channel data was given”);
}
else {
  switch ($channel) {
  case ‘18005551212’:
    header(‘Location: http://www.8x8.com’);
    break;
  default:
    header(‘Location: http://www.example.com’);
    break;
}
}

The script evaluates the Call ANI:

• If the interaction arrived on the 800-555-1212 phone channel, then the 8x8 homepage opens up in a new browser window.

• If the call arrived on a different channel, then the script opens http://www.example.com in a new browser window.