What's new in September 2025?

IR 9.16.9.2

VCC-180142

Fixed an issue where calls forwarded to external numbers connected without a ringback tone, ensuring callers now hear ringing as expected.

IR 9.16.9.2

VCC-180183

Fixed an issue where the status of 8x8 Engage agents remained in Post Processing after blind transfers, ensuring agents automatically return to available status.

IR 9.16.9.1

VCC-179749

Fixed an issue for a customer where delayed callback interactions created via API were not routed correctly. These calls remained in a waiting state instead of reaching the assigned queue.

IR 9.16.9.1

VCC-178769

Fixed an issue where agents couldn't select mandatory disposition codes in 8x8 Agent Workspace after ending a call.

VCC-167522

Improved call recording reliability by starting recordings after calls are answered.

VCC-178582

Fixed an issue where successful callbacks after a rejected outbound call were not recorded, and the connected call was missing from storage and playback.

VCC-178378

Fixed an issue where agents handling email interactions,  after starting and ending an outbound call in 8x8 Agent Workspace, were incorrectly set to Available.

VCC-178317

Fixed an issue where agents who were on mute when a call ended in 8x8 Agent Workspace remained on mute at the start of a new call.

VCC-177737

Fixed an issue where internal calls made via extension from 8x8 Agent Workspace didn't follow the queue timeout set in the script.

VCC-177720/
VCC-177372

Fixed an issue where monitoring live campaign calls failed to connect in 8x8 Agent Workspace and 8x8 Supervisor Workspace.

VCC-177232

Fixed an issue where calls ended by the caller were incorrectly shown as terminated by the agent in 8x8 Analytics for Contact Center when  monitoring the call.

VCC-177211

Fixed an issue in 8x8 Contact Center where the previous caller’s caller ID was displayed on the next outbound call.

VCC-167546

Fixed an issue in  8x8 Contact Center where, during two outbound calls, one call remained active after hangup, requiring manual termination.

VCC-90955

Fixed an issue on EU Cluster 6 where agents were unable to end call interactions in 8x8 Agent Workspace.

VCC-90798

Fixed an issue in 8x8 Contact Center, where callback cancel settings were not applied after a rejected attempt. These callbacks remained queued after reaching timeout settings.

VCC-86487

Fixed a mismatch between the number of emails shown in My assigned queues in 8x8 Agent Workspace and the number  stored in the database.

VCC-177953

The New Case button in 8x8 Agent Workspace was unresponsive during inbound calls, preventing agents from creating new cases.

VCC-177951

Customer information data was not displayed to agents in 8x8 Agent Workspace during campaign calls. The CRM object was correctly created and linked, but no data was presented at call time.

VCC-178468

The area code was not saved in the phone number field on the client's pre-chat form when using auto-fill on mobile. Manual entry worked correctly.

VCC-178340

The chat module returned a 500 error when loading the chat button due to a missing label in the 8x8 Configuration Manager script. This caused a blank screen on page load.

VCC-178442

Internal broadcast messages in 8x8 Agent Workspace failed after the first message. It displayed an error requesting the user to select at least one group.

VCC-176874

Tenant configuration calls in 8x8 Supervisor Workspace failed for one customer due to an unexpected empty list.

VCC-90858

Customer encountered an issue in 8x8 Configuration Manager where user assignment changes in queues were lost when switching filters before saving, causing only final filter changes to persist.

VCC-139162

Internal error displayed when attempting to reset the Display customer CLI when call offering setting in 8x8 Configuration Manager.

VCC-86023

Issue with Streaming API connection and messaging.

VCC-90953

Customer ending a call while using 8x8 Agent Workspace with Persistent Connection Mode on and Microsoft Teams doesn't get disconnected and is offered calls that cannot connect due to the delay in detecting the disconnection from Microsoft Teams.

VCC-145487

Popped-out chat window becomes unresponsive over time for customer handling multiple chat interactions.

VCC-86419

Tenant provisioning fails due to a server error from  the API when retrieving tenant details from EDSA.

VCC-86348

Images are not displayed for WhatsApp interactions in 8x8 Agent Workspace.

VCC-86196

The 8x8 Agent Workspace interface becoming unresponsive after logging in and viewing notifications.

VCC-86441

Deleted agents are still displayed in the Manage agents table in 8x8 Supervisor Workspace.

VCC-86268

Widgets popped out in 8x8 Supervisor Workspace fail to load.

VCC-86062

Customer cannot save the changes to the Question object in the Post Call Survey script due to the following error: Cannot read properties of undefined (reading 'length').

VCC-86042

Customer is unable to download scrips in PDF format from 8x8 Configuration Manager due to an error.

VCC-85996

The CASEID variable is not populated in the Reply to Email script (automatic replies) when the sender forwards or replies to a case without including the case number in the subject.

VCC-86039

Customer is unable to download scripts from 8x8 Configuration Manager.

VCC-86008

Unable to save the changes to email channel in 8x8 Configuration Manager when Override Server Configuration is enabled for Outgoing Mail Configuration.

VCC-86146

Customer cannot access the Monitoring window in the 8x8 integration for Salesforce.

VCC-86072

Co-Browse is not masking sensitive data from previously configured elements.

VCC-85910

Customer is experiencing intermittent connection issues with their 8x8 integration for Salesforce.

VCC-85620

The Case history section in 8x8 Agent Workspace freezes and displays overlapping labels when expanding history and navigating through follow-ups.

VCC-85530

Error when trying to log in to PCIPAL system WebAPI

VCC-85812

Queue in Supervisor Workspace includes agents that are not assigned to that specific queue

VCC-85600

Offline chat form emails fail to deliver to customer

VCC-85733

Pulling pending emails in Agent Workspace fails due to server error

VCC-85496

Duplicate channel numbers are displayed in Configuration Manager

VCC-85689

Contact Center channel numbers are  not displayed in Configuration Manager

VCC-85461

Video elevation SMS invite is not sent to the customer

VCC-85142

Notification sounds not working in 8x8 Agent Workspace for one cluster

VCC-85539

Supervisors see a blank screen after closing a case in 8x8 Agent Workspace

VCC-85545

Customer receiving error when logging in to Supervisor Workspace

VCC-85694

Customer seeing  unresponsive Supervisor Workspace when logging in

VCC-85921

Script with a long Say message causes audio delay when played

VCC-85619

Overlapping text in 8x8 Agent Workspace Monitoring window