In this release, 8x8 8x8 Contact Center introduces new features, enhancements, and bug fixes to improve the overall productivity of your contact center:
- Enhanced Queued Callback
- Ability to Reserve Idle Agents for Inbound Queues
- Enhanced Voicemail Email Notification
- Ability to Prevent Agents from Rejecting Interactions
- Ability to Define Playback Speed of Text-To-Speech Prompts
- Enhanced Email Routing Based on Customer Data
- Ability to Sort Pending Emails by Waiting Time or Case ID