What's New in the 8x8 Contact Center 9.8 Release?

We have introduced the following new enhancements to improve the productivity of agents, supervisors, and administrators in the 9.8 release of 8x8 Contact Center.

• Enhanced Usability of Co-browsing

• Ability to Reset Idle Timer for Agents

• Improved Control of Conference Calls

• Efficient Voice Channel Workflow via off-Hook Mode

• Ability to Autodial Campaign Calls after Preview