What's new in the 8x8 Frontdesk 8.37 release?
The 8.37 release of 8x8 Frontdesk includes the following enhancement:
One-click parked call retrieval from the Directory
Now, when a call is parked on a dedicated park extension, a Retrieve Call button appears on that entry in the Directory. Click Retrieve Call to pick up the call. If no call is parked on the extension, the button stays disabled.
To learn more about parked calls, see Park calls 8×8 Frontdesk.
Click Retrieve Call to pick up a parked call for this extension directly from the Directory list
What's new in the 8x8 Frontdesk 8.36 release?
In this release of 8x8 Frontdesk, we introduced minor bug fixes.
What's new in the 8x8 Frontdesk 8.35 release?
The 8.35 release of 8x8 Frontdesk includes the following enhancement:
AI Studio caller summary
You now arrive at every call already informed. When a call arrives through an AI Receptionist configured in 8x8 AI Studio an AI-generated summary appears in the Call Control panel in the call list. The summary includes the caller's intent and key details the AI receptionist collected, such as their account number.
Benefits
Informed call handling: Review an AI-generated caller summary before answering so you understand the reason for the call.
Context that travels with the call: The summary persists through transfers to other users, call queues, and ring groups, keeping every recipient informed.
After you answer, the summary remains available in the AI Summary panel next to the active call interface. The summary travels with the call if it is transferred to another user, a call queue, or a ring group.
To learn more, see Handle calls: AI Studio call summary.
For details on features introduced prior to this release, see our list of previous releases.