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Update user status

  • Published on Jul 23, 2026
  • 3 minute(s) read
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Through the Profile menu, you can modify the status in 8x8 Work for Desktop/Web and Mobile by choosing a different one. When you log in  for 8x8 Work for Desktop, 8x8 Work for Web or 8x8 Work for Mobile, you may or you may be ready or not to accept new queue calls. Choose a status that reflects your current situation. Set a status based on what works best for you.

To change the 8x8 Engage user status:

  1. Log in to 8x8 Work for Desktop, Web or Mobile.

  2. Click My Assigned Queues  in 8x8 Work for Desktop/Web, or My Queues on you mobile.

  3. Click on Profile Menu and select your status.

Note:

Even after logging out of the 8x8 Engage application, users with a desk phone will continue to receive calls because the physical phone remains connected and available for calls. To immediately stop receiving calls, users should use the Pause or Resume function within their assigned queue. Supervisors can also pause agents from the 8x8 Supervisor Workspace when necessary.

The following table shows a summary of 8x8 Engage user statuses and options available for each status:

Status

Description

Available

  • The 8x8 Engage user is available to receive new queue calls and access all features.

  • The 8x8 Engage user can use tools while waiting for a new queue call.

  • 8x8 Engage automatically changes your status to Busy when you accept an incoming queue call.

Busy

  • The 8x8 Engage user is available to receive new queue calls and access all features.

  • The 8x8 Engage user can use tools while waiting for a new queue call

Away

  • The 8x8 Engage user is available to receive new queue calls and access all features..

  • The 8x8 Engage user can use tools while waiting for a new queue call.

Appear offline

  • The 8x8 Engage user is available to receive new queue calls and access all features.

  • The 8x8 Engage user can use tools while waiting for a new queue call.

On Call

  • The 8x8 Engage user is unavailable to receive new queue calls from CC queues, but can receive a second direct or Ring Group call, if call waiting is enabled.

Do not Disturb

  • The 8x8 Engage user is not available to receive new queue calls, but all the features are enabled and accessible.

  • Change your status to Do not Disturb if you are processing the current queue call or taking a break.

Offline

  • The 8x8 Engage user is logged out of the 8x8 Engage and does not receive any queue calls.

Check queue and 8x8 Engage user status

8x8 Engage provides real-time information about queues and 8x8 Engage users in the desktop or web app. It shows the number of Interactions waiting  to be served in a queue, the Longest waiting time  in the queue, and the number of Busy interactions. Supervisors can check the status of queues and 8x8 Engage users they supervise and communicate with users instantly via chat or call.

How does the presence status reflect across the apps?

The 8x8 Presence Sync enables the integration of Microsoft Teams Presence into your 8x8 applications, as well as the presence status of 8x8 users who are on active calls into the Teams environment.

Important:

To ensure accurate presence status for 8x8 Engage users, admins must enable one-way presence sync with Microsoft Teams during 8x8 Engage deployments. To learn how to enable Presence Sync, see this 8x8 Support article.

The table below indicates how presence is mapped for users of 8x8 Engage in Microsoft Teams.

Microsoft Teams status

8x8 Work/Analytics for 8x8 Work status

8x8 Supervisor Workspace/8x8 Analytics for Contact Center status

User can receive Direct Inward Dialing (DID) calls

User can receive Contact Center queued calls

Observations

Offline

Offline

Offline

No

No

The status changes to Offline a few minutes after signing out of both Microsoft Teams and the 8x8 for Microsoft Teams app.

Note:

To prevent queued calls from being offered, set your status to On break or deselect the queue(s) and click Save before signing out.

Available

Available

Available

Yes

Yes

Busy

Busy

Available

Yes

Yes

Do Not Disturb (DND)

DND

Working offline

No

No

Note:

After a few minutes of inactivity, your Do Not Disturb status will automatically switch to Away. When this happens, the system will allow incoming DID calls to reach you. To avoid receiving contact center calls, pause your queues.

Be Right Back  

Away

Available  

Yes

Yes

Appear Offline

Appear Offline

Available

Yes

Yes

Away

Away

Available

Yes

Yes

Available (Out of Office)

Available

Available

Yes

Yes

Out of Office (Purple) + Logged Out

Offline

Offline

No (if Microsoft Teams is closed)  

No (if Microsoft Teams is closed)  

You must log out of both Microsoft Teams and the 8x8 for Microsoft Teams app to prevent calls from being offered.

Busy (Out of Office)

Busy

Available

Yes

Yes

DID calls are still offered.

On Call

On Call

Working offline

No

No

On Call (Queue call)

On call

Busy

No

No

Indicates an active Contact Center queued call.

In a Meeting (Meet now)

On call

Working offline

No

No

Busy (scheduled meeting, not joined)

Busy

Available

Yes

Yes

Tip:

To avoid receiving queued calls after logging out, set your status to On break or manually deselect your queues and click Save before signing out.

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