How to Force Log Out an Agent

Objective

Force log out an agent, in the event that they have forgotten to do so themselves.

Applies To

• 8x8 Agent Workspace

Procedure

1. Log in to 8x8 Agent Workspaceas a Supervisor agent. 

2. Select Menu > Monitoring, the Monitoring dialog opens. 

3. Select the Agent Management tab. 

4. Select the Monitor sub-tab. 

5. Check the box Logged in, the logged in agents are displayed. 

6. In the Action column, click the logout icon (looks like a door with an arrow pointing to the right).

Additional Infomation

Q: How do I log an agent out of 8×8 Work who is on holiday?

A: Unless the user is logged into Agent Workspace, then system administrators can’t log users out of their 8×8 Work account.