Overview
8x8 provides automated tracking of status changes in phone number porting request cases.
When you create number porting cases to transfer your phone numbers from another telephony provider to your 8x8 service, you will immediately see the results of changes made to the status of your requests in the 8x8 Customer Support Portal. See How do I track the progress of my port request? below for instruction on reviewing your number transfer requests.
Applies To
8x8 Admin Console
Number Porting
What to Expect
Multiple number porting requests will be grouped in one Number Transfer Request case under the following conditions:
Requests submitted within the same 24 hour period.
All porting numbers are in the same country.
All number transfer requests use the same porting method (manual vs automatic).
All number transfer requests have the same contact email distribution list.
How do I track the progress of my port request?
As with all of your Support cases, you can view the progress of your number transfer requests in the 8x8 Customer Support portal.
To log into the 8x8 Customer Support portal:
First, log in to your 8x8 Application Panel.
Select My 8x8.
Select Support to see your cases.
Set Filter By to My Open Cases, if it isn't already. You will be shown a list of any currently open cases.
Select the Case ID of the Number transfer request case in question.
A listing of Case Information and LNP Requests (number transfer requests) added to the case will appear.The Status of specific requests is located in the LNP Requests > Request Stage field. One of several messages will appear:
8x8 Action Needed
Awaiting Losing Provider
Completed
Specific error messages relating to issues with your request.
Finally, select LNP Requests > View Details to open details about a specific request.
Once the number transfer process is complete, your case will be updated and resolved, and you will receive an email notification to let you know.
