Overview
The following shows the supported media types that an agent can send via digital channels (Webchat, Email, SMS, and Social) using the attachment icon during an interaction.
Applies To
8x8 Contact Center
Agent Workspace
Digital Channels
File Types
| Webchat | Facebook Messenger | SMS | ||
|---|---|---|---|---|---|
Audio | 100 MB | 16 MB | 25 MB | 20 MB | Not available |
.wav | yes | no | yes | yes | Not available |
.m4a | yes | yes | no | yes | Not available |
.ogg | yes | yes | no | yes | Not available |
.mp3 | yes | yes | yes | yes | Not available |
.amr | yes | yes | no | yes | Not available |
.aac | yes | yes | yes | yes | Not available |
Image | 100 MB | 5 MB | 25 MB | 20 MB | Not available |
.bmp | yes | no | no | yes | Not available |
.dib | yes | no | no | yes | Not available |
.svg | yes | no | no | yes | Not available |
.png | yes | yes | yes | yes | Not available |
.gif | yes | yes | yes | yes | Not available |
.jpeg | yes | yes | yes | yes | Not available |
Video | 100 MB | 16 MB | 25 MB | 20 MB | Not available |
.3gp | yes | yes | no | yes | Not available |
.mp4 | yes | yes | no | yes | Not available |
.mov | yes | no | yes | yes | Not available |
.avi | yes | no | no | yes | Not available |
Documents | 100 MB | 100 MB | 25 MB | 20 MB | Not available |
.txt | yes | yes | yes | yes | Not available |
.xls | yes | yes | yes | yes | Not available |
.xlsx | yes | yes | yes | yes | Not available |
.doc | yes | yes | yes | yes | Not available |
.docx | yes | yes | yes | yes | Not available |
.ppt | yes | yes | yes | yes | Not available |
.pptx | yes | yes | yes | yes | Not available |
yes | yes | yes | yes | Not available |