What time will my numbers port to 8x8?

Day Of Port Timings

All number ports to 8x8 will have a scheduled start time, on the accepted day of port.

Our number porting team are available to support you Monday-Friday, but the exact timing of your port will vary based on the country, the network carriers involved, and the size of the order. In most cases, we will let you know the start time for your port in advance to help you plan accordingly.

For guidance on the typical timings to expect when porting numbers to 8x8 please find the relevant country below. If the country you need does not appear here, create a case with our number porting team, or get in touch via an existing case, and we will check for the details you need.

Standard Timings

Porting times vary widely from country to country. Below are some guidelines for expected completion times in different countries.

The exact completion time will vary depending on the work involved, but your numbers will typically remain active with the current provider until the port completes. Most number ports result in less than 15 minutes of downtime. For information on what to do if you experience more than 15 minutes of downtime on the day of your number port, please see the link below.

How do I report a loss of service during number porting?

USA

For USA ports, the completion time can vary based on whether the order is being processed automatically or manually.

Most local USA ports are processed automatically and will be scheduled and completed without action from our number porting team. For more complex orders your port order may need to be processed manually, and you will receive emails via your case from a named member of our number porting team.

Global

All provided port completion time slots are based on local time in the relevant country and are applicable Monday-Friday.
These timings are for reference purposes but are not guaranteed. Actual port completion times can vary.

*Poland: All operators have the full 24-hour period on the day of port to update their routing.
**South Africa: Ports are scheduled for initiation at 17:00 pm on the agreed port date, but will take place overnight before completion the following morning. (For example, a port accepted for Monday will complete on Tuesday morning).

Non-Standard Timings

Number porting requires several actions to be completed correctly by multiple parties, which means, in most cases, it is not possible to schedule the work outside the completion windows mentioned above. Porting outside the standard completion window may result in a loss of service on the telephone numbers until standard hours resume, due to risks beyond 8x8's control.

In certain countries and scenarios it is sometimes feasible to schedule a port to take place outside the mentioned time slots. In these cases the scheduling lead time will be longer and the network carrier involved will typically charge a fee for completing the work outside standard hours.

Any fees associated can only be fully confirmed once the port request is accepted, but we can usually provide an estimate based on the information in your porting documentation. If you accept any associated charges and acknowledge that any issues which arise during the port may need to be resolved when standard hours resume, then we can attempt to schedule this for you.

If you would like to request a non-standard port time, please get in touch with us via your case.

Additional Information

Our Global Number Porting team operate Monday-Friday, so non-standard ports are not recommended on Fridays. The relevant teams and carriers are unavailable during weekends, so any faults would be addressed the following week.