What's New?
Check out the features and enhancements in our latest release.
Technical Requirements and Recommendations
Prepare your network and agent workstations to interoperate with your 8x8 Contact Center.
For Administrators
Learn how to configure your contact center and get it running quickly.
Set up: Status Codes / Transaction Codes / Outbound Codes
For Agents
Learn how to process contact center interactions using phone, chat, and email channels.
For Supervisors
Learn how to manage and monitor your contact center agents using tools designed in your Supervisor Console.
For Developers
Check out our APIs for 8x8 Contact Center.
8x8 AI Studio
CRM Integrations
We integrate with external CRMs such as Salesforce, NetSuite, Zendesk, and more. Learn how to integrate your contact center with the CRM of your choice.
1CRM Integration: 8x8 Contact Center for 1CRM - Agent Guide
Agile CRM Integration: 8x8 Contact Center for Agile CRM - Agent Guide
Copper Integration
Freshdesk Integration
HubSpot Integration
Microsoft Dynamics Integration
NetSuite Integration
Pipedrive Integration: 8x8 Contact Center for Pipedrive - Agent Guide
Salesforce Integration
ServiceNow Integration
SugarCRM Integration
Zendesk Integration
Zoho Integration: 8x8 Contact Center for Zoho - Agent Guide
Additional Resources
In addition to the resources described above, we have published separate versions of the following core guides for customers using 8x8 Unified Login and Unified Login with 8x8 Work. 8x8 Contact Center Unified Login: For 8x8 Contact Center customers who have opted for 8x8 Unified Login.
8x8 Contact Center Unified Login with 8x8 Work: For 8x8 Contact Center customers who have opted for 8x8 Unified Login with 8x8 Work features.
Previous Releases
8x8 Contact Center 9.0
8x8 Contact Center 8.4
8x8 Contact Center 8.1