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8x8 Number Porting LOAs

  • Updated on Aug 4, 2026
  • Published on May 21, 2026
  • 12 minute(s) read
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Porting Documentation

Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.

If you are porting numbers to 8x8, find below the country in which you are porting to see the required documentation.

United States

What type of number(s) are you porting?

Paperwork Required?

Local

LOA Template - United States (Local)

Toll Free

LOA Template - United States (Toll Free)

Canada

What type of number(s) are you porting?

Paperwork Required?

Local

LOA Template - Canada (Local)

Toll Free

LOA Template - Canada (Toll Free)

Ireland

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Ireland (in2tel)

Non Geographic

LOA Template - Ireland (in2tel)

United Kingdom

What type of number(s) are you porting?

Paperwork Required?

All (Geographic/National/Toll Free)

LOA Template - United Kingdom

Notes

Consider the below when completing your UK LOA to minimise delays:    

  • A valid electronic/physical signature must be added to every page.

  • At least one main billing number (MBN) must be specified.

  • The 'Site Address to register' should match your existing carrier's records.

  • Sequential telephone numbers can be listed in range format: i.e., 02080123450 - 02080123453 rather than: 02080123450, 02080123451, 02080123452, 02080123453

  • Account Number is required if porting Non-Geographic (03, 08) numbers.

  • Enter signature date in UK format - DD/MM/YYYY.

Important

This UK documentation is only valid for telephone numbers in the mainland United Kingdom of Great Britain & Northern Ireland.
(Telephone numbers in the Channel Islands are not portable to 8x8).

Global Numbers

Before submitting a port request via 8x8 Admin Console for numbers outside the US, Canada or the UK, you will first need to ensure you have a matching amount of existing telephone numbers for the relevant country on your 8x8 account.

If you need to acquire additional international numbers, raise a case with our technical support team.

Anguilla

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

Antigua and Barbuda

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

Australia

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Austria

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Austria (Geographic)

  • Only one telephone number can be added to each LOA. If multiple numbers need to be ported, please complete one LOA per number.

  • Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

LOA Guide - Austria (Geographic) - for reference only

Non Geographic

LOA Template - Austria (Non Geographic) 

LOA Guide - Austria (Non Geographic) - for reference only

Barbados

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

Belgium

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Belgium (Geographic - Dutch) 
LOA Template - Belgium (Geographic - French) 

Non Geographic

LOA Template - Belgium (Non Geographic - Dutch) 
LOA Template - Belgium (Non Geographic - French) 

National (078)

LOA Template - Belgium (National)

Bermuda

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

Boznia and Herzegovina

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

Brazil

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • Name/Company Name

  • Contact Email

  • Contact Phone Number

  • CNPJ/TAX ID

  • Domestic Address

  • Latest Invoice from the current provider

Once this information is verified a Letter of Authority will be provided for signature.

Toll Free

  • Name/Company Name

  • Contact Email

  • Contact Phone Number

  • CNPJ/TAX ID

  • Domestic Address

  • Copy of latest invoice from current provider

Once this information is verified a Letter of Authority will be provided for signature.

Brunei

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

Bulgaria

What type of number(s) are you porting?

Paperwork Required?

Geographic

Coming soon

Toll Free

LOA Template - International Toll Free Service

Croatia

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Cyprus

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • LOA Template - Cyprus (Voxbone)

  • Copy of latest invoice from current provider

  • Copy of legal representative's photo ID

  • Copy of Certificate of Directors and Secretary of the company

  • Copy of Certificate of Incorporation / Company Registration Certificate

Toll Free

  • LOA Template - Cyprus (Voxbone)

  • Copy of latest invoice from current provider

  • Copy of legal representative's photo ID

  • Copy of Certificate of Directors and Secretary of the company

  • Copy of Certificate of Incorporation / Company Registration Certificate

Czechia

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Denmark

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Denmark (Geographic)

LOA Guide - Denmark (Geographic) - for reference only

Non Geographic

LOA Template - Denmark (Non Geographic) 

LOA Guide - Denmark (Non Gepgraphic) - for reference only 

Dominican Republic

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Dominican Republic

Estonia

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Finland

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Finland Geos (Orange)

Toll Free

LOA Template - Finland NonGeo (Orange)

National

France

What type of number(s) are you porting?

Paperwork Required?

Geographic (port)

LOA Template - France Geo-Port (Orange) (Porting)
To be used if the existing French carrier is not Orange

LOA Guide - France Geo-Port (Orange) (For reference only. Not to be completed)

Geographic (migration)

LOA Template - France Geo-Migration (Orange) (Migrating)
To be used if the existing French carrier is Orange

Toll Free

LOA Template - France Toll Free (Orange)

Germany

What type of number(s) are you porting?

Paperwork Required?

Geographic

Note

Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic

Note

A German 0800 number can only be ported if you are the allocated owner of the number on the German regulator's records.

If the number is not allocated to you, liaise with your current provider, and the German regulator, to arrange for the number to be reallocated.

Greece

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • LOA Template - Greece (Voxbone)

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Copy of Certificate of Incorporation / Company Registration Certificate

Toll Free

  • LOA Template - Greece (Voxbone)

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Copy of Certificate of Incorporation / Company Registration Certificate

Hong Kong

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Hong Kong

Toll Free

LOA Template - Hong Kong TollFree (For porting from PCCW only)

Hungary

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Ireland

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Ireland (in2tel)

Toll Free

LOA Template - Ireland (in2tel)

Israel

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • LOA Template - Israel Geo (Voxbone)

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Subscriber Letter - Israel

  • VAT number

  • Proof of address (i.e., Business Registration, Residence Permit or Government Issued Documents within 12 months OR Utility Bill within 3 months OR active lease agreement.)

Toll Free

LOA Template - Israel Toll Free (BICS)

National

Italy

What type of number(s) are you porting?

Paperwork Required?

Geographic (+39 0)

LOA Template - Italy (Geographic)
+ Copy of latest invoice from the current provider

Note

Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Toll Free (+39 8)

LOA Template - Italy (Non Geographic)

Japan

What type of number(s) are you porting?

Paperwork Required?

Geographic
(*only Tokyo 03 numbers)

  • LOA Template - Japan (Voxbone) 

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Copy of business registration document (dated within 6 months)

  • Document linking legal representative to the company (if name is not shown on the business registration).

Latvia

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Lithuania

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Luxembourg

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Luxembourg Geo (Orange)

Toll Free

LOA Template - Luxembourg NonGeo (Orange)

Mexico

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID (If the representative is not Mexican, must be passport or a Mexican visa)

Plus, one of the following:      

  • Copy of certificate of incorporation

  • Copy of the Legal Representative’s Power of Attorney   (which must include powers for acts of administration or domain)

Once this information is verified a Letter of Authority will be provided for signature.

Toll Free

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID (If the representative is not Mexican, must be passport or a Mexican visa)

Plus, one of the following:      

  • Copy of certificate of incorporation

  • Copy of the Legal Representative’s Power of Attorney (which must include powers for acts of administration or domain)

Once this information is verified a Letter of Authority will be provided for signature.

Netherlands

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Netherlands (Geographic)

Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic

LOA Template - Netherlands (Non Geographic) 
+ Copy of ACM Letter (allocation letter from the Dutch regulator)

New Zealand

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - New Zealand (8x8)

Toll Free

LOA Template - New Zealand (8x8)

Norway

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Norway Geo (Orange)

Toll Free

LOA Template - Norway NonGeo (Orange)

Panama

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • Copy of latest invoice from the current provider (Dated within the last 30 days)

  • Copy of legal representative's photo ID

  • Proof of payment of the last invoice (Dated within the last 30 days)

  • Public Registry Certificate (Dated within the last 90 days)

Once this information is verified a Letter of Authority will be provided for signature.

Toll Free

  • Copy of latest invoice from the current provider (Dated within the last 30 days)

  • Copy of legal representative's photo ID

  • Proof of payment of the last invoice (Dated within the last 30 days)

  • Public Registry Certificate (Dated within the last 90 days)

Once this information is verified a Letter of Authority will be provided for signature.

Peru

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • LOA Template - Peru (Convergia)

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Validity of powers with issuance date of no more than 1 month

  • Legal proof of authorisation to sign the termination document

Toll Free

  • LOA Template - Peru (Convergia)

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Validity of powers with issuance date of no more than 1 month

  • Legal proof of authorisation to sign the termination document

Poland

What type of number(s) are you porting?

Paperwork Required?

Geographic

Portugal

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

LOA Template - Portugal (Orange)

Puerto Rico

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Puerto Rico (Voxbone)

Toll Free

LOA Template - Puerto Rico (Voxbone)

Romania

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Guide - Romania (Voxbone) (For reference only. Not to be completed)

Singapore

What type of number(s) are you porting?

Paperwork Required?

Geographic

Slovakia

What type of number(s) are you porting?

Paperwork Required?

Geographic

Toll Free

Slovenia

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Slovenia (Voxbone)

LOA Guide - Slovenia (Voxbone) (For reference only. Not to be completed)

Toll Free

LOA Template - Slovenia (Voxbone)
LOA Guide - Slovenia (Voxbone) (For reference only. Not to be completed)

South Africa

What type of number(s) are you porting?

Paperwork Required?

Geographic

  • Port Form Template - South Africa (Avoxi) 

  • Copy of latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Copy of business registration document

  • Proof of address (i.e., Utility Bill)

Spain

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Spain (Geographic) 

Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

LOA Guide - Spain (Geographic) 

Non Geographic

LOA Template - Spain (Non Geographic) 

LOA Guide - Spain (Non Geographic) 

Sweden

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Sweden (Geographic)  Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic

LOA Template - Sweden (Non Geographic)  

Switzerland

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Switzerland (Geographic) - English
LOA Template - Switzerland (Geographic) - French 
LOA Template - Switzerland (Geographic) - German
LOA Template - Switzerland (Geographic) - Italian

Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic

LOA Template - Switzerland (Non Geographic) - French

Note

A Swiss non geographic number can only be ported if you are the allocated owner of the number on the Swiss regulator's records. To check if the number is allocated to your business, use the regulator's online tool.

If the number is not allocated to you, liaise with your current provider, and the Swiss regulator, to arrange for the number to be reallocated.

Trinidad & Tobago

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

Turkey

What type of number(s) are you porting?

Paperwork Required?

Geographic

LOA Template - Turkey (Voxbone)
LOA Guide - Turkey (Voxbone) (For reference only. Not to be completed)      

  • Copy of the latest invoice from the current provider

  • Copy of legal representative's photo ID

  • Copy of Certificate of Incorporation / Company Registration Certificate

  • Copy of the registration at the tax office

Note

Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Additional fields such as MERSiS number, Mother's first name and Father's first name of the authorised company representative are also required. This must be provided for validation before activating the number.

Ukraine

What type of number(s) are you porting?

Paperwork Required?

Toll Free

LOA Template - International Toll Free Service

United Kingdom

What type of number(s) are you porting?

Paperwork Required?

Geographic (01, 02)

LOA Template - UK (8x8)

Toll Free (0800)

LOA Template - UK (8x8)

National (03, 084, 087)

LOA Template - UK (8x8)

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