Number Porting LOAs

Porting Documentation

Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.

If you are porting numbers to 8x8, find below the country in which you are porting to see the required documentation.

Frequently Used

Americas (AMER)

Brazil
Number Type	Paperwork Required
Geographic	Name/Company Name Contact Email Contact Phone Number CNPJ/TAX ID Domestic Address Latest Invoice from the current provider
Toll Free	Name/Company Name Contact Email Contact Phone Number CNPJ/TAX ID Domestic Address Copy of latest invoice from current provider
Brazil Notes This information will be submitted to our local Brazilian operator. Our operator will validate the information and then produce a Letter of Authority (LOA) which we will return to you for signature.

Canada
Number Type	Paperwork Required
Local	LOA Template - Canada (Local)
Toll Free	LOA Template - Canada (Toll Free)

Mexico
Number Type	Paperwork Required
Geographic	Copy of latest invoice from the current provider Copy of legal representative's photo ID (If the representative is not Mexican, must be passport or a Mexican visa) Plus, one of the following: Copy of certificate of incorporation Copy of the Legal Representative’s Power of Attorney (which must include powers for acts of administration or domain)
Toll Free	Copy of latest invoice from the current provider Copy of legal representative's photo ID (If the representative is not Mexican, must be passport or a Mexican visa) Plus, one of the following: Copy of certificate of incorporation Copy of the Legal Representative’s Power of Attorney (which must include powers for acts of administration or domain)
Mexico Notes These documents will be submitted to our local Mexican operator. Our operator will validate the information and then produce a Letter of Authority (LOA) which we will return for your legal representative to sign.

Panama
Number Type	Paperwork Required
Geographic	Copy of latest invoice from the current provider (Dated within the last 30 days) Copy of legal representative's photo ID Proof of payment of the last invoice (Dated within the last 30 days) Public Registry Certificate (Dated within the last 90 days)
Toll Free	Copy of latest invoice from the current provider (Dated within the last 30 days) Copy of legal representative's photo ID Proof of payment of the last invoice (Dated within the last 30 days) Public Registry Certificate (Dated within the last 90 days)
Panama Notes These documents will be submitted to our local Panama operator. Our operator will validate the information and then produce a Letter of Authority (LOA) which we will return for your legal representative to sign.

Peru
What type of number(s) are you porting?	Paperwork Required?
Geographic	LOA Template - Peru (Convergia) Copy of latest invoice from the current provider Copy of legal representative's photo ID Validity of powers with issuance date of no more than 1 month Legal proof of authorisation to sign the termination document
Toll Free	LOA Template - Peru (Convergia) Copy of latest invoice from the current provider Copy of legal representative's photo ID Validity of powers with issuance date of no more than 1 month Legal proof of authorisation to sign the termination document

Puerto Rico
What type of number(s) are you porting?	Paperwork Required?
Geographic	LOA Template - Puerto Rico (Voxbone)
Toll Free	LOA Template - Puerto Rico (Voxbone)

United States of America (USA)
Number Type	Paperwork Required
Local	LOA Template - United States (Local)
Toll Free	LOA Template - United States (Toll Free)

Europe, the Middle East, and Africa (EMEA)

Austria

Number Type

Paperwork Required

Geographic

LOA Template - Austria (Geographic)

Only one telephone number can be added to each LOA. If multiple numbers need to be ported, please complete one LOA per number.
Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

LOA Guide - Austria (Geographic) - for reference only

Non Geographic

LOA Template - Austria (Non Geographic)

LOA Guide - Austria (Non Geographic) - for reference only

Belgium
Number Type	Paperwork Required
Geographic	LOA Template - Belgium (Geographic - Dutch) LOA Template - Belgium (Geographic - French)
Non Geographic	LOA Template - Belgium (Non Geographic - Dutch) LOA Template - Belgium (Non Geographic - French)
National (078)	LOA Template - Belgium (National)

Bosnia and Herzegovina
Number Type	Paperwork Required
Toll Free	LOA Template - International Toll Free Service

Bulgaria
Number Type	Paperwork Required
Geographic	LOA Template - Bulgaria (GTT) Copy of latest invoice from current provider
Toll Free	LOA Template - International Toll Free Service

Croatia
Number Type	Paperwork Required
Geographic	LOA Template - Croatia (Voxbone) LOA Guide - Croatia (Voxbone) (For reference only. Not to be completed) Copy of latest invoice from current provider Copy of legal representative's photo ID Copy of Court Business Registration
Toll Free	LOA Template - Croatia (Voxbone) LOA Guide - Croatia (Voxbone) (For reference only. Not to be completed) Copy of latest invoice from current provider Copy of legal representative's photo ID Copy of Court Business Registration

Cyprus
Number Type	Paperwork Required
Geographic	LOA Template - Cyprus (Voxbone) Copy of latest invoice from current provider Copy of legal representative's photo ID Copy of Certificate of Directors and Secretary of the company Copy of Certificate of Incorporation / Company Registration Certificate
Toll Free	LOA Template - Cyprus (Voxbone) Copy of latest invoice from current provider Copy of legal representative's photo ID Copy of Certificate of Directors and Secretary of the company Copy of Certificate of Incorporation / Company Registration Certificate

Czechia
Number Type	Paperwork Required
Geographic	LOA Template - Czechia (Voxbone) Copy of latest invoice from current provider
Toll Free	LOA Template - Czechia (Voxbone) Copy of latest invoice from current provider

Denmark
Number Type	Paperwork Required
Geographic	LOA Template - Denmark (Geographic) LOA Guide - Denmark (Geographic) - for reference only
Non Geographic	LOA Template - Denmark (Non Geographic) LOA Guide - Denmark (Non Geographic) - for reference only

Estonia
Number Type	Paperwork Required
Geographic	LOA Template - Estonia (Voxbone) LOA Guide - Estonia (Voxbone) (For reference only. Not to be completed)
Toll Free	LOA Template - Estonia (Voxbone) LOA Guide - Estonia (Voxbone) (For reference only. Not to be completed)

Finland
Number Type	Paperwork Required
Geographic	LOA Template - Finland Geos (Orange)
Toll Free	LOA Template - Finland NonGeo (Orange)
National	LOA Template - Finland Nationals (Voxbone) Copy of latest invoice from current provider

France
Number Type	Paperwork Required
Geographic (port)	LOA Template - France Geo-Port (Orange) To be used if the existing French carrier *is not* Orange. LOA Guide - France Geo-Port (Orange) For reference only. Not to be completed.
Geographic (migration)	LOA Template - France Geo-Migration (Orange) To be used if the existing French carrier is Orange.
Toll Free	LOA Template - France Toll Free (Orange)

Germany

Number Type

Paperwork Required

Geographic

LOA Template - Germany (Geographic)
Both a signature & company stamp are required. If no company stamp is available, sign and add the name and job title of the signatory in the 'Unterschrift' section).

LOA Guide - Germany (Geographic)

For reference only. Not to be completed)

Note
Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic

LOA Template - Germany (Non Geographic)
A Copy of Zuteilungbescheid (allocation letter from German regulator)

LOA Guide - Germany (Non Geographic)
For reference only. Not to be completed.

Note
A German 0800 number can only be ported if you are the allocated owner of the number on the German regulator's records.

If the number is not allocated to you, liaise with your current provider, and the German regulator, to arrange for the number to be reallocated.

Greece
Number Type	Paperwork Required
Geographic	LOA Template - Greece (Voxbone) Copy of latest invoice from the current provider Copy of legal representative's photo ID Copy of Certificate of Incorporation / Company Registration Certificate
Toll Free	LOA Template - Greece (Voxbone) Copy of latest invoice from the current provider Copy of legal representative's photo ID Copy of Certificate of Incorporation / Company Registration Certificate

Hungary
Number Type	Paperwork Required
Geographic	LOA Template - Hungary (Voxbone) Copy of latest invoice from the current provider
Toll Free	LOA Template - Hungary (Voxbone) Copy of latest invoice from the current provider

Israel
Number Type	Paperwork Required
Geographic	LOA Template - Israel Geo (Voxbone) Copy of latest invoice from the current provider Copy of legal representative's photo ID Subscriber Letter - Israel VAT number Proof of address (i.e., Business Registration, Residence Permit or Government Issued Documents within 12 months OR Utility Bill within 3 months OR active lease agreement.)
Toll Free	LOA Template - Israel Toll Free (BICS)
National	LOA Template - Israel National (Voxbone) Copy of latest invoice from the current provider Copy of legal representative's photo ID

Italy

Number Type

Paperwork Required

Geographic (+39 0)

LOA Template - Italy (Geographic)
+ Copy of latest invoice from the current provider

Note
Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Toll Free (+39 8)

LOA Template - Italy (Non Geographic)

Latvia
Number Type	Paperwork Required
Geographic	LOA Template - Latvia (Voxbone) Copy of latest invoice from the current provider
Toll Free	LOA Template - Latvia (Voxbone) Copy of latest invoice from the current provider

Lithuania
Number Type	Paperwork Required
Geographic	LOA Template - Lithuania (Voxbone) Copy of latest invoice from the current provider
Toll Free	LOA Template - Lithuania (Voxbone) Copy of latest invoice from the current provider

Luxembourg
Number Type	Paperwork Required
Geographic	LOA Template - Luxembourg Geo (Orange)
Toll Free	LOA Template - Luxembourg NonGeo (Orange)

Netherlands
Number Type	Paperwork Required
Geographic	LOA Template - Netherlands (Geographic) Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Non Geographic	LOA Template - Netherlands (Non Geographic) + Copy of ACM Letter (allocation letter from the Dutch regulator)

Norway
Number Type	Paperwork Required
Geographic	LOA Template - Norway Geo (Orange)
Toll Free	LOA Template - Norway NonGeo (Orange)

Poland
Number Type	Paperwork Required
Geographic	LOA Template - Poland Geo (BICS) Copy of latest invoice from the current provider Copy of business registration document

Portugal
Number Type	Paperwork Required
Geographic	LOA Template - Portugal (Orange) Copy of Business Registration Document
Toll Free	LOA Template - Portugal (Orange)

Republic of Ireland
Number Type	Paperwork Required
Geographic	LOA Template - Ireland (in2tel)
Non Geographic	LOA Template - Ireland (in2tel)

Romania

Number Type

Paperwork Required

Geographic

LOA Template - Romania (Voxbone)
Copy of latest invoice from the current provider
Copy of legal representative's photo ID

LOA Guide - Romania (Voxbone) (For reference only. Not to be completed)

Slovakia
Number Type	Paperwork Required
Geographic	LOA Template - Slovakia (Voxbone) Copy of latest invoice from the current provider
Toll Free	LOA Template - Slovakia (Voxbone) Copy of latest invoice from the current provider

Slovenia
Number Type	Paperwork Required
Geographic	LOA Template - Slovenia (Voxbone) LOA Guide - Slovenia (Voxbone) (For reference only. Not to be completed)
Toll Free	LOA Template - Slovenia (Voxbone) LOA Guide - Slovenia (Voxbone) (For reference only. Not to be completed)

South Africa
Number Type	Paperwork Required
Geographic	Port Form Template - South Africa (Avoxi) Copy of latest invoice from the current provider Copy of legal representative's photo ID Copy of business registration document Proof of address (i.e., Utility Bill)

Spain
Number Type	Paperwork Required
Geographic	LOA Template - Spain (Geographic) Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. LOA Guide - Spain (Geographic)
Non Geographic	LOA Template - Spain (Non Geographic) LOA Guide - Spain (Non Geographic)

Sweden
Number Type	Paperwork Required
Geographic	LOA Template - Sweden (Geographic) Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Non Geographic	LOA Template - Sweden (Non Geographic)

Switzerland

Number Type

Paperwork Required

Geographic

LOA Template - Switzerland (Geographic) - English
LOA Template - Switzerland (Geographic) - French
LOA Template - Switzerland (Geographic) - German
LOA Template - Switzerland (Geographic) - Italian

Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic

LOA Template - Switzerland (Non Geographic) - French
BAKOM Allocation Letter - This would need to be provided by the Swiss regulator to the allocated owner of the number(s).

Note
A Swiss non geographic number can only be ported if you are the allocated owner of the number on the Swiss regulator's records. To check if the number is allocated to your business, use the regulator's online tool.

If the number is not allocated to you, liaise with your current provider, and the Swiss regulator, to arrange for the number to be reallocated.

Turkey

Number Type

Paperwork Required

Geographic

LOA Template - Turkey (Voxbone)
LOA Guide - Turkey (Voxbone) (For reference only. Not to be completed)

Copy of the latest invoice from the current provider
Copy of legal representative's photo ID
Copy of Certificate of Incorporation / Company Registration Certificate
Copy of the registration at the tax office

Note
Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Additional fields such as MERSiS number, Mother's first name and Father's first name of the authorised company representative are also required. This must be provided for validation before activating the number.

Ukraine
Number Type	Paperwork Required
Toll Free	LOA Template - International Toll Free Service

United Kingdom (UK)
Number Type	Paperwork Required
Geographic (01/02)	LOA Template - United Kingdom
Toll Free (0800)	LOA Template - United Kingdom
National (03, 084, 087)	LOA Template - United Kingdom
United Kingdom Notes
Consider the below when completing your UK paperwork to minimise delays: A valid electronic/physical signature must be added to every page. At least one main billing number (MBN) must be specified. The 'Site Address to register' should match your existing carrier's records. Sequential telephone numbers can be listed in range format: i.e., 02080123450 - 02080123453 rather than: 02080123450, 02080123451, 02080123452, 02080123453 Account Number is required if porting Non-Geographic (03, 08) numbers. This UK documentation is only valid for telephone numbers in the mainland United Kingdom of Great Britain & Northern Ireland. (Telephone numbers in the Channel Islands are not portable to 8x8).

Asia-Pacific (APAC)

Australia
Number Type	Paperwork Required
Geographic	LOA Template - Australia Copy of latest invoice from current provider (dated within the last 30 days).
Toll Free	LOA Template - Australia Copy of latest invoice from current provider (dated within the last 30 days).

Brunei
Number Type	Paperwork Required
Toll Free	LOA Template - International Toll Free Service

Hong Kong
Number Type	Paperwork Required
Geographic	LOA Template - Hong Kong
Toll Free	LOA Template - Hong Kong TollFree (For porting from PCCW only)

Japan
Number Type	Paperwork Required
Geographic (*only Tokyo 03 numbers)	LOA Template - Japan (Voxbone) Copy of latest invoice from the current provider Copy of legal representative's photo ID Copy of business registration document (dated within 6 months) Document linking legal representative to the company (if name is not shown on the business registration).

New Zealand
Number Type	Paperwork Required
Geographic	LOA Template - New Zealand
Toll Free	LOA Template - New Zealand

Singapore
Number Type	Paperwork Required
Geographic	Number Portability Form – Singapore Number Porting Authorisation Letter - Singapore Authorization Letter to Terminate the Tagged Numbers - Singapore ACRA dated within 6 months To obtain an ACRA please go to https://www.bizfile.gov.sg/ Scroll to the section labeled "Search for business information". Use the Entity tab to type in the company name or Unique Entity Number (UEN).

Rest of the World

Anguilla
What type of number(s) are you porting?	Paperwork Required?
Toll Free	LOA Template - International Toll Free Service
Antigua and Barbuda
What type of number(s) are you porting?	Paperwork Required?
Toll Free	LOA Template - International Toll Free Service
Barbados
What type of number(s) are you porting?	Paperwork Required?
Toll Free	LOA Template - International Toll Free Service
Bermuda
What type of number(s) are you porting?	Paperwork Required?
Toll Free	LOA Template - International Toll Free Service
Dominican Republic
What type of number(s) are you porting?	Paperwork Required?
Geographic	LOA Template - Dominican Republic
Trinidad & Tobago
What type of number(s) are you porting?	Paperwork Required?
Toll Free	LOA Template - International Toll Free Service

Number Porting LOAs

Porting Documentation

Frequently Used

Americas (AMER)

Brazil

Canada

Mexico

Panama

Peru

Puerto Rico

United States of America (USA)

Europe, the Middle East, and Africa (EMEA)

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Israel

Italy

Latvia

Lithuania

Luxembourg

Netherlands

Norway

Poland

Portugal

Republic of Ireland

Romania

Slovakia

Slovenia

South Africa

Spain

Sweden

Switzerland

Turkey

Ukraine

United Kingdom (UK)

Asia-Pacific (APAC)

Australia

Brunei

Hong Kong

Japan

New Zealand

Singapore

Rest of the World

Company

Resources

Quick links