Symptom
8x8 Work for Mobile app for iOS does not ring when the phone is on standby (or not in the active window).
Applies To
8x8 Work for Mobile
iOS/iPhone
Resolution
Enable Sounds in the Notification Center.
Tap Settings.
Tap Notifications.
Scroll down and tap 8x8 Work for Mobile.
Ensure Allow Notifications is on (green).
Ensure Sounds is on.
Cause
Sound is not enabled for 8x8 Work for Mobile in the Notifications options. This may also occur if you have switched your phone to Power Saving Mode, preventing the app from updating in the background.
Additional Information:
If you have issues with your mobile phone ringing for inbound calls when the mobile is locked, that is a mobile-specific issue, not an 8x8 issue. Please check the settings on your device.
If your mobile device vibrates when you receive a call on your 8×8 Work for Mobile, and you want to turn it off, check your mobile device's phone settings, as vibration is not a setting within 8x8 Work.