Not Receiving Notifications on 8x8 Work for Mobile on Android

Symptom

When an incoming call or text is received in 8x8 Work for Mobile on Android, you do not get any notifications in the application.  

Applies To

• 8x8 Work for Mobile

• Android

Resolution

1. Go to the Settings of your Android device.

2. Select Notifications.

3. Select Advanced Settings.

4. Select 8x8 Work for Mobile.

5. Activate the option to Set as Priority.

6. Restart the device.

Cause

This issue occurs when notifications are not enable for the app on the device.