Agent Stuck On Post Processing

Published on May 21, 2026

1 minute(s) read

Article summary

Symptom

An Agent is stuck on post processing or wrap up status in Agent Workspace.

Applies To

Supervisor Workspace
Agent Workspace

Resolution

Login to SuperviSalesforce Integration: SF pop in the SF tab or browser tabsor Workspace.
On the Agent Tile locate the affected agent.
Click the More menu (three dots) next to it.
Select Log Out.

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