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Agent Stuck On Post Processing

  • Published on May 21, 2026
  • 1 minute(s) read
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Symptom

An Agent is stuck on post processing or wrap up status in Agent Workspace.

Applies To

  • Supervisor Workspace

  • Agent Workspace

Resolution

  1. Login to SuperviSalesforce Integration: SF pop in the SF tab or browser tabsor Workspace.

  2. On the Agent Tile locate the affected agent.

  3. Click the More menu (three dots) next to it.

  4. Select Log Out.

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