How to Assign and Manage Queues in Supervisor Workspace

Objective

In order to manage queues in Supervisor Workspace, queues need to be properly assigned to the User.  

Applies To

• Supervisor Workspace

• Contact Center for Configuration Manager

Procedure

To manage queues in 8x8 Supervisor Workspace, as an administrator the user must have the required supervisor permissions in 8x8 Configuration Manager.   

1. Login to Contact Center Configuration Manager.

2. Click Users.

3. Locate the User who needs to manage queues.

4. Click the Pencil Icon or double-click the user to edit the user

5. Click the Supervisor tab.

6. In the Queue List, select which queues you want to assign to the user.    

   • Tick the box in the Assigned column for any queue that the user will manage. 

7. Click Save.
   

Additional Information 

• The user must have supervisor permissions in 8x8 Configuration Manager to have access to the Supervisor Workspace

• To enable agents for Agent Workspace, follow this guide.