Why are the Queues I Manage Missing From Supervisor Workspace?

Question

Why am I not seeing the list of Queues I can manage in Supervisor Workspace?   

Applies To

• Supervisor Workspace

Answer

When you have a User selected, the left column changes to show you the queues assigned to the User instead of the list of queues you have access to manage. 

Click the blue X button ( ) on the right column after Manage <Agent_Name>. This will return the left column to the default view showing the list of manageable Queues.