Allowing Agents the Ability to Enable/Disable Themselves from Queues

Objective

How to give agents the ability to enable/disable themselves from queues they are assigned to. This includes Inbound/Outbound phone, Email, Chat, and Voicemail queues.

Applies To

• 8x8 Contact Center

• Configuration Manager for Contact Center

• Queues

Procedure

1. Log in to Configuration Manager for Contact Center as an administrator.

2. Click Users.

3. Click Edit (pencil icon)

4. Navigate to Properties.

5. There will be a checkbox next to Allow agent to change Enable/Disable settings in Assigned Queues. By checking this the agent will have the ability to enable/disable themselves from queues they are assigned to.

6. Click Save.