Call Notification Missing When 8x8 Web App Is Minimized in Windows

Symptom

When users minimize their 8x8 web application (Work for Web, Agent Workspace, etc.), there are no notifications from the browser of new calls or messages.

Applies To

• 8x8 Work for Web

• 8x8 Agent Workspace

Resolution

To enable Windows visual pop up notifications for these 8x8 applications make the following changes to the browser and PC settings:

Windows

1. In the bottom right corner of the tool bar select the Windows notification icon.

2. Ensure that Focus assist is turned off.

Cause

Focus Assist is designed to limit notifications sent to the user. Setting Priority only or the setting Alarms only do not include 8x8 inbound call notifications.