Change Desktop Notification Settings in 8x8 Work for Desktop

Objective

Updating your desktop notifications for calls, voicemail, and chat in 8x8 Work for Desktop.

Applies To

• 8x8 Work for Desktop

• Notification Settings

Procedure

1. Log in to 8x8 Work for Desktop.

2. Click Settings.

3. Select Notifications.

4. To allow desktop notifications, switch the toggle on (blue) to enable notifications.

5. Under Advanced Settings, turn on any other notifications you wish to receive.

6. If you do not want to receive any desktop notifications, switch the toggle to gray to disable all desktop notifications.

For more information 8x8 Work for Desktop Settings, click here.

FAQ

Question: My 8x8 app on my phone receives notifications for all calls. I only want notifications for some calls. How can I do this?

Answer: It's not possible to limit notifications to specific calls. If a user's 8x8 Work notification settings are enabled, they will receive a notification for all calls, regardless of whether they are incoming directly to their extension or if the user is part of a ring group or assigned to a call queue.

Question: Why isn’t my 8×8 Work for Mobile ringing when there is a call?

Answer: If your administrator has enabled you to use the 8×8 Work for Mobile application, go to your mobile Settings and select Notifications. Switch the toggle to enable notifications. This is the same process for 8×8 Work for Desktop. The only difference is where you access Settings.