Objective
To edit a Call Queue.
Applies To
Admin Console
Call Queues
Procedure
Log in to the Admin Console.
Click Call Queues.
Click Edit to the right of the queue you wish to edit.
Edit your desired information. Please note that the following fields are mandatory.
Name
Site
Extension Number
Maximum Calls in Queue
Voicemail Password
Primary Members
Additional Information
Question: Can I disable a queue without deleting it?
Answer: You can remove users, but you can't disable a queue.
Question: Can I empty a queue and disconnect all callers that are currently in a queue?
Answer: No. There is no way to manually clear calls from a queue.