Objective
Return 8x8 phone numbers in the Admin Console to 8x8 when either canceling 8x8 phone numbers or replacing an existing phone line with a new number.
To Unassign a phone number in the Contact Center, visit "Assign or Unassign Numbers in the 8x8 Contact Center".
Applies To
8x8 Admin Console
Phone Numbers
Procedure
Log in to 8x8 Admin Console.
Click Phone Numbers.
Set the following filters: Available, Regular, and Claim.
Choose the numbers you want to return and then click Return numbers to 8x8.
Additional Information
You may also return the ported-out numbers in case they are of no use to you anymore.
Question: What do I do if I want to change a current phone number from one area code to a different one?
Answer: You can return the claimed phone number. If you don't see a phone number in your pull of available phone numbers with the correct area code, you can raise a case a Number Porting team to help you aquire the number.
*** If you need a phone number in a different country, that may require a different type of license.
Question: How do I return a temporary phone number?
Answer: Once your porting is complete, the temporary number will automatically be removed from your account.
Question: Are we charged for unused numbers?
Answer: 8x8 charges for licenses, whether or not they are assigned to a user. To avoid being charged for unused licenses, you can initiate a partial cancellation. See How to Cancel.
Question: How do I view return claimed numbers?
Answer: You can't as the numbers are no longer in your system and have been returned to the general pool.
Question: Why don't I see the option to return a claimed phone number?
Answer: Make sure you unassign the phone number from the user so it's available to return. If a user has been deactivated, you'll need to reactivate the user first so you can make adjustments to their account.