Question
What lists and reports can I export from 8x8 Admin Console, Configuration Manager for Contact Center, or Analytics?
Applies To
Admin Console
Configuration Manager for Contact Center
Analytics for 8x8 Work
Analytics for Contact Center
Agent Workspace
Answer
In Admin Console you can export the following information:
List of Users
List of Phone Numbers
List of Devices
Event Audit Report
List of Contacts
In Agent Workspace you can export a report on Campaigns.
In Configuration Manager for Contact Center you can export a PDF of Script Details.
In Analytics for 8x8 Work and Analytics for 8x8 Contact Center you can export reports such as:
Call Details
Call Summary
Agent Interactions
Agent Status
Queue Interactions
Interactions Summary
Digital Channels
Custom Reports
Script Paths
Additional Information
For more information on available reports, see the product documentation for Analytics for 8x8 Work and Analytics for 8x8 Contact Center.