Overview
Important!
Access to this dashboard is currently restricted. As part of the Beta phase, only enabled customers can view the interface. To request access for your organization, contact the 8x8 product team.
The 8x8 Location Manager is a centralized application within the 8x8 Admin Console designed for businesses with multi-site operations. It provides IT administrators with a real-time visual overview of their global telephony health and tools to accelerate the onboarding of new locations.
The 8x8 Location Manager is available through the 8x8 App Store in 8x8 Admin Console and is designed for large-scale operations that require oversight across a distributed geographic presence.
Benefits
The 8x8 Location Manager provides IT administrators with a unified tool to oversee telephony operations across multiple sites.
Global monitoring: See real-time telephony network health and connectivity status across all locations on a live map.
Instant alerts: Receive automatic email alerts for site downtime to address outages proactively.
Fast setup: Import up to 5,000 locations at once using CSV files with automatic 8x8 entity creation.
Consistent site configuration: Automatically validate location data and formats during import.
Performance insights: View site-level call quality metrics (Excellent, Good, Fair, Poor, or N/A).
Easier troubleshooting: Quickly identify whether issues are site-specific or service-wide.
Requirements
Before you install and use the 8x8 Location Manager, ensure the following requirements are met:
Access to the 8x8 App Store in 8x8 Admin Console: Required to install the 8x8 Location Manager.
A configured email channel: Required to receive alert notifications.
Current limitations
The following limitations apply during the current closed beta phase:
The application is only accessible to customers who have been explicitly enabled for the solution.
Alert delivery is by email only. SMS and push notification support are planned for a future release.
Custom alert thresholds are not available. Alerts are based on 8x8 internal health rule settings.
Site status is calculated based on physical desk phone registration only.
Audience
This guide is intended for IT administrators at enterprise organizations with multiple locations. The 8x8 Location Manager is particularly suited to retail and healthcare organizations, and to any distributed enterprise that requires centralized telephony monitoring.