Assign scripts to channels

An 8x8 Contact Center chat script defines the behavior from the time a website visitor enters the website, initiates and completes a chat. For details on chat scripts, refer to Create a Chat Script. For a chat channel to be operational, 8x8 Contact Center administrators must link it to a chat script that defines the chat flow process.

You can assign a script to the channel in 8x8 Configuration Manager in two ways:

• From the Scripts page

• From the Channels page

From the scripts page

1. From the Configuration Menu, open  Scripts.

2. Go to a media tab, such as Phone, Email, or Chat.

3. Select a script from the list, and double-click to open.

4. In the Properties tab, click Assigned Channels.
   The list of existing channels appears.

5. Select a desired channel, and click Assign.

From the channels page

1. From the Configuration Menu, open Channels.

2. Go to a media tab, such as Phone, Email, or Chat.

3. Select a channel from the list, and double-click to open.

4. In the Properties tab, select a script from the list of scripts.

   Note:

   In phone and email channels, a default script is automatically assigned if you do not select any user-defined scripts.

5. Click Save.