What is Engage?
Engage lets you handle customer calls and internal team support directly from 8x8 Work. You can receive and respond to calls from Contact Center queues without switching apps. It works on desktop, web, and mobile.
Benefits
Real estate agents, healthcare professionals, IT helpdesk teams, HR staff, and sales support teams can now manage calls and customer interactions in one place. This means better responsiveness, fewer handoffs, and faster support for customers and colleagues.