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Monitor device status across locations

  • Updated on Aug 26, 2026
  • Published on Aug 25, 2026
  • 2 minute(s) read
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The Device Status table provides a centralized view of hardware health across all your locations.

View device status

To monitor your device statuses:

  1. Log in to the 8x8 Admin Console.

  2. Go to Home > 8x8 App Store.

  3. Select Location Manager.

  4. From the menu, select Device Status.

  5. Apply filters to refine the view.

  6. Search for a device using the search bar, or select the filter icon next to the search bar to filter the device list by column.

Device Status table in 8x8 Location Manager displaying device details including status, IP address, model, and assigned location

Monitor real-time status of all provisioned VoIP devices in 8x8 Location Manager. Use the Device Status table to review each device's model, extension, location, IP address, and registration state

Customize the Device Status table

Modify the Device Status table to emphasize the data points most relevant to your operations.

Tools

Description

Column filters

Narrow results by applying filters to any visible column.

Global search

Find specific devices or endpoints. The search function scans all columns.

Data sorting

Sort column data in alphabetical or numerical order.Sort column data in alphabetical or numerical order.

Export

Download your customized or filtered data view in CSV format.

Device details glossary

Column

Description

Model

The specific model designation of the hardware.

Name

The hardware manufacturer or device name (for example, Polycom, Cisco, etc.).

Extension

The unique internal telephony extension linked to the device.

Location

The assigned site name, as defined within the 8x8 Admin Console.

Address

The specific physical address of the site.

Status

A current connection status: Online, Partially offline, Offline or Unknown.

PBX

The unique phone system ID.

IP Address

The device's LAN/private IP and/or WAN/public IP.

Mac Address

The unique MAC identifier for the hardware.

Codec

The Codec value, such as G_711_MU_LAW.

Configure email alerts

The 8x8 Location Manager monitors device registration across your sites. When a site meets the internal 8x8 health rule criteria for downtime, an alert is generated automatically and sent to the configured email recipients.

To configure email alerts:

  1. Log in to the 8x8 Admin Console.

  2. Go to Home > 8x8 App Store.

  3. Select Location Manager.

  4. From the menu, select Device Status.

  5. Select Configure Alert in the upper-right corner.

  6. In the Configure alerts & notifications window, configure the threshold alerts and notifications:

    1. Trigger conditions: Configure the notification trigger conditions:

      1. Select the Notify when any device status changes checkbox to enable notifications, or clear it to disable them.  

    2. Notification method: Configure the email channel for the notifications:

      1. Select the Send email notification checkbox to enable email notifications.

      2. In the Email recipients list, select the existing email address(es) or add new one(s).

  7. Click Save alert. Recipients receive an email notification when a site's status changes.

Note:

Alerts are triggered when a device has been offline for more than 10 minutes, based on 8x8 internal health rule settings. Custom threshold configuration is planned for a future release.

Configure alerts dialog in 8x8 Location Manager to select email recipients for device status change and offline triggers

Configure device status alerts in 8x8 Location Manager by setting trigger conditions and adding email recipients. Enable notifications for any device status change or when a device has been offline for more than 10 minutes

 

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