Monitor site health

The 8x8 Location Manager provides a high-level view of your infrastructure by aggregating the status of all devices assigned to a specific location

Interactive location map

The map view displays a geographic overview of all your business locations, with each site marked by a status pin.

Feature	Description
Regional clustering	Locations are grouped by region to provide a high-level health summary. Zoom in to see the status of individual sites.
Real-time status pins	Map pins are color-coded based on aggregated device data to show the current connectivity of a site.
Site details	Selecting a pin displays the location's GPS coordinates and current connection status.

Location status pin colors indicate the following:

Green (Online): All devices at the site are online.
Yellow (Partially offline): A percentage of devices at the site are offline
Red (Offline): All devices at the site are offline.

The map displays device counts for the selected location, categorized by status: total, online, partially offline, and offline.

My Locations dashboard in 8x8 Location Manager showing 4 sites with device status and map view — *View all registered locations in 8x8 Location Manager, including device status, map distribution, and online or offline connectivity for each site*

Location additional details

Selecting a pin on the map provides more details for that location:

Location name.
Status: Online, Partially offline, or Offline.
Location geographical position.

Map showing AcmeJets location marker with partially offline status and geo-coordinates in San Jose area — *View additional details for a selected location marker, including its status and geographic coordinates, on the Locations map*

Location tiles and list view

The tile view displays each location as a card. Each card contains the following information:

Filed	Description
Site metadata	The location name and physical address.
Connectivity status	Displays the site connectivity status: Online, Partially offline, or Offline, based on device registration.
Call quality labels	Real-time indicators (Excellent, Good, Fair, Poor, or N/A) based on recent call telemetry.

View site details and call quality

When selecting a location tile or a pin on the map, a side panel opens displaying details about the selected location

Field	Description
Device status	The current location status label (Online, Partially offline, or Offline) with the number of devices per status. Click > to open the Device Status table, which provides a full list of all devices assigned to the location along with their individual technical details.
Call quality	Aggregated call quality data for the site, displayed as a diagram grouping devices by status (Excellent, Good, Fair, Poor, or N/A) based on recent call telemetry. Click > to open the 8x8 Analytics for 8x8 Work Call Quality report.
ID and Address	The Site ID and physical address.

8x8 Location Manager side panel displaying device status counts, call quality indicators, and site address for a selected location — *View device status and call quality details for a selected location in 8x8 Location Manager by clicking a location card*

Add a location

Use the Add a location form to add a new location.

To manually add a new location:

Log in to the 8x8 Admin Console.
Go to Home > 8x8 App Store.
Select Location Manager.
On the My Locations page, select Add locations > Add a location.
Enter the required location details. See the Location details table below for field descriptions.
Click Add location. The new location appears as a tile.

The Add location form in 8x8 Location Manager shows the site name, address, voice service, and dial plan fields — *Add a new location in 8x8 Location Manager by selecting Add a location and completing the location details, address, voice service, and internal dial plan fields*

Location details

The following table describes the fields available in the Add location form.

Field	Description
Site name	The name of the site.
PBX Name	The PBX assigned to the site. Select from the list.
Address	The physical address of the site. Used to display the site on the map.
Time zone	The time zone for the site. Select from the list.
Address validation	Controls how the entered address is validated. Select one of the following options: None Use the suggested validation Override address validation
Main line number	The main phone number for the site. Select Automatically assign a number or enter a number manually. Optionally, assign the number to a user or service, and configure whether it is used or shared as the caller ID for all users at the site.
Language	The language for the site. Select from the list.
Calling country	The country from which calls are placed at the site. Select from the list.
Site code	The branch code for the site, used for internal dialing.
Extension length	The length of the extension, in digits. Select from the list.

Note:
When site dialing is enabled, users within the site can dial each other using their short extension only. From outside the site, users are reachable only by their full qualified extension (site code + extension). For example, if a site has site code 101 with extensions 10110 and 10111, users within the site can dial each other by dialing 10 or 11. From outside the site, the full extensions 10110 and 10111 are required.

Import locations in bulk

To eliminate manual configuration, the 8x8 Location Manager allows you to import and manage sites in bulk using a CSV file.

The CSV import supports the following:

Rapid provisioning: Upload a single CSV file to provision multiple locations simultaneously.
Data validation: The system validates the CSV during upload to ensure address formats and IDs are correct.
Standardized metadata: Ensures every location is added with consistent contact information.

Note:
Bulk import currently applies to sites only. Support for additional object types, including auto attendants, users, and ring groups, is planned for future releases.

To import multiple locations:

Log in to the 8x8 Admin Console.
Go to Home > 8x8 App Store.
Select Location Manager.
On the My Locations page, select Add locations > Bulk add locations via file upload.
In the Bulk add locations window, upload a CSV file to create multiple locations.
Bulk add locations in 8x8 Location Manager by uploading a CSV file. Download the template first, populate it with your site data, then upload and click Add locations to create all sites at once
Optionally, select Download template to use the standard template when creating your file. For field descriptions, see Location details.

Note:
The CSV file accepts a maximum of 3MB. The CSV file must follow the required format.