Run the User Status Report in Analytics for 8x8 Work

The User Status report in Analytics for 8x8 Work provides real-time visibility into employee activity across your organization. It helps administrators and supervisors:

Track live user status in 8x8 Work.
Locate users quickly by name, extension, or status.
Monitor team availability and call activity in real time.

Note:
This report replaces the legacy Employee: Display Status and Employee: Activities reports, combining them into one unified, modern view.
The User Status report focuses on current, live data and does not display Previous Status or Previous Status Start Time values.

Features

Unified view: Combines legacy employee reports into one consolidated report.
Real-time insights: Data automatically refreshes every five seconds—no manual action required.
Persistent filters: Keeps filters and column selections when navigating away.
PBX Filtering: View data from a single PBX at a time by selecting it from the PBX filter.
Enhanced search: Quickly locate users by PBX, name, extension, or live status.

Benefit

Gain real-time visibility into live user status.
Consistent, modern analytics experience across 8x8 products.
Faster and easier monitoring for admins and supervisors.

Limitations

Export to CSV or Excel is not available (due to real-time data).
Previous Status and Previous Status Start Time fields are not displayed.
Manual refresh has been removed; data auto-refreshes every five seconds.
Displays real-time data only (no historical data).

Run the Use Status report

To view the report:

Log in to Analytics for 8x8 Work.
In the navigation menu, go to Employee > User Status.
The report automatically loads with live data that updates every five seconds.
(Optional) To force a full reload, refresh your browser tab.
Customize the report for better real-time call monitoring.
Note:
Export to CSV or Excel is not available for this real-time report.

Customize the User Stats report

You can personalize the User Status report to display only the most relevant information for your monitoring needs.

Filter by PBX, user name, or status

Use filters in the top bar to narrow down your view:

PBX selector: Choose a specific PBX to view data for users on that system. You can view data for a single PBX at a time only. If only one PBX is available, it is selected by default.
User Name selector: Search and display data for a specific user.
User Status filter: Filter by availability (Available, Offline, Busy, On Call, Away, or Invisible & DND).
Time Zone selector: Adjust the report to reflect local operational time.

Customize visible columns

Click in the upper-right corner of the table.
In the Edit columns dialog:
- Drag metrics between Visible and Hidden lists to show or hide them.
- Rearrange column order by dragging metrics up or down.
- Click + or next to a metric to quickly add or remove it.
Click Save to apply your changes, or Reset to restore defaults.

Sort column values

Sort data in any column alphabetically or numerically:

Click the arrow icon in the column header to reorder values.

Search for users

Use the Search bar in the upper-right corner to find user by extension name.

Refresh data

Data automatically updates every five seconds.
To reload the report manually, refresh your browser page.

Glossary: User Status report columns

Column	Description
Extension	Displays the extension number of user
User name	Displays the name of the user
User Status TR	Shows the current user status: Available, Offline, Busy, On Call, Away, or Invisible & DND
User Status Start Time RT	indicates the date and time when the user's current status began
User Status Time RT	Displays the total duration of the user's current status in real time
Department	Displays the department associated with the user
Site	Displays the site associated with the user

Run the User Status Report in Analytics for 8x8 Work

Features

Benefit