Run the User Status Report in Analytics for 8x8 Work

The User Status report in Analytics for 8x8 Work provides real-time visibility into employee activity across your organization using two distinct views:

Cards view: The new default layout upon opening the report, displaying each user as a color-coded card.
Table view: The classic tabular layout for detailed real-time tracking of employee status and activity in 8x8 Work.

It helps administrators and supervisors:

Track live user status in 8x8 Work.
Quickly locate users by name, extension, or status.
Monitor team availability and call activity in real time.

You can toggle between them using the tabs in the report header.

Note:
The User Status report focuses on current, live data and does not display Previous Status or Previous Status Start Time values.

Features

Card view: View users as a grid of color-coded status cards, ideal for scanning team availability at a glance, or as a detailed table. The report opens in Cards view. Switch views at any time using the toggle in the report header.
Real-time insights: Data automatically refreshes every five seconds—no manual action required.
Persistent filters: Keeps filters and column selections when navigating away.
PBX Filtering: View data from a single PBX at a time by selecting it from the PBX filter. However, view preferences aren't retained, so the report consistently defaults to Cards view when you open it.
Enhanced search: Quickly locate users by PBX, name, extension, or live status.

Benefit

Gain real-time visibility into live user status.
Consistent, modern analytics experience across 8x8 products.
Faster and easier monitoring for admins and supervisors.

Limitations

Export to CSV or Excel is not available (due to real-time data).
Previous Status and Previous Status Start Time fields are not displayed.
Manual refresh has been removed; data auto-refreshes every five seconds.
Displays real-time data only (no historical data).

Run the User Status report

To view the report:

Log in to Analytics for 8x8 Work.
Go to Employee Report > User Status (New) from the main navigation menu..
The report opens in Cards view by default, presenting real-time information that refreshes automatically every five seconds. Each user appears on a dedicated card that shows their name, extension number, current active status, and time spent in that status.
To see the full column-based layout instead, select Table view in the top-right header of the report. You can switch back to Cards view whenever needed using the header navigation.
(Optional) To force a full reload, refresh your browser tab.
Customize the report for better real-time call monitoring.
Note:
Exporting data to Excel or CSV format is not supported for this real-time report.
Open the User Status report in Cards view for a quick overview of every team member's extension, presence status, and current status duration

Switch between Cards and Table views

Select your preferred user display layout using the view toggle located in the top-right header of the report:

Cards view (default view): Displays each user as an individual card. Ideal for quickly assessing availability across large groups.
Table view: Presents users in structured table rows featuring sortable and customizable columns. Best for reviewing specific details like current status, start time, site, and department.

Note:
Active filters and search terms remain applied when switching between views. However, the report will consistently launch in Cards view by default.

Toggle between Cards view and Table view for the User Status report in Analytics for 8x8 Work — *Switch the User Status report display between Cards view and Table view using these two toggle buttons*

Read the Cards view

Each card shows:

User name
Extension
Current status. Displays a status pill with an icon and the status name
Time in current status. Displays how long the user has been in this status, updating in real time.

The colored strip on the left edge of each card matches the user's status, so you can scan availability at a glance:

Color	Statuses
Green	Available
Red	Busy, Do Not Disturb, On Call
Yellow	Away, Invisible
Grey	Offline

The card row layout scales dynamically to fit your window width, loading additional users as you scroll down. Missing values are indicated by a dash (-).

View each user's status, extension, and duration as cards in the User Status report — *View the User Status report in Cards view, showing each user's extension, presence status, and how long they've held it*

Customize the User Stats report

You can personalize the User Status report to display only the most relevant information for your monitoring needs.

Filter by PBX, user name, or status

Use filters in the top bar to narrow down your view:

Zone selector: Adjust the report to reflect local operational time.
PBX: Choose a specific PBX to view data for users on that system. You can view data for a single PBX at a time only. If only one PBX is available, it is selected by default.
Sites: View data from specific location(s).
Department: View data from specific department(s).
User name: Search and display data for specific user(s).
User Status RT: Filter by availability (Available, Away, Busy, Do Not Disturb, Invisible, Offline, On Call).
User Group: View data from specific user group(s).
Filter the User Status report by PBX, site, department, user, status, or group, and choose the time zone used to display results

Customize visible columns

You can customize which columns appear and their order in the Table view.

Column customization applies to Table view only. In Cards view, the columns button is disabled and shows the tooltip "Columns apply to Table view only"; each card always shows the user name, extension, status, and time in status.

To customize columns in Table view:

In Table view, click the columns icon in the upper-right corner of the table.
In the Edit columns dialog:
1. Drag metrics between Visible and Hidden lists to show or hide them.
2. Rearrange column order by dragging metrics up or down.
3. Click + or the trash can icon next to a metric to quickly add or remove it.
Click Save to apply your changes, or Reset to restore defaults.
Open the Edit columns dialog to drag and drop fields between Visible and Hidden columns, customizing the User Status report layout

Sort column values in Table view

Data sorting is supported exclusively in Table view. To organize column entries numerically or alphabetically:

Click the arrow icon in the column header to reorder values.

Cards view has no sorting controls; cards are listed by extension. If you apply a sort in Table view, the same order carries over when you switch back to Cards view.

Find users on Cards and Table views

You can find specific users in either Cards view or Table view using the built-in search functionality.

Use the Search bar in the upper-right corner to find users by name or extension. Search applies to whichever view is active. Results dynamically update based on the view you currently have open.

Refresh data

Data automatically updates every five seconds.
To reload the report manually, refresh your browser page.

Glossary: User Status report columns

Column	Description
Extension	Displays the extension number of user
User name	Displays the name of the user
User Status TR	Shows the current user status: Available, Away, Busy, Do Not Disturb, Invisible, Offline, On Call
User Status Start Time RT	Indicates the date and time when the user's current status began
User Status Time RT	Displays the total duration of the user's current status in real time
Department	Displays the department associated with the user
Site	Displays the site associated with the user
User Group	Displays the user group associated with the user