The IVR engine now converts text to speech using the Say object. The Say object relays static free text or dynamic value of a variable (phone number, queue position) to the caller. These text to speech announcements can play dynamic or static data in multiple languages.
Features
Convert static text or dynamic value of a variable to speech using the Say object in IVR.
Announce text to speech in multiple languages.
Offer basic and prime text to speech services.
8x8 Contact Center offers two levels of Text to Speech service with the following options:
Basic Text to Speech
Prime Text to Speech
Text to Speech Options | Basic | Prime |
|---|---|---|
Languages | English (US), French, Italian, German, Spanish | 40+ For a list of language supported, click here. |
Voices | 1 | 60+ |
Datatype | Not supported | digit, number, phone, currency, date, time |
Character limit | 130 | 210 |
Number of Say instances allowed in IVR | unlimited | unlimited |
Languages Supported in Prime
Arabic
Bahasa
Basque
Cantonese
Catalan
Czech
Danish
Dutch
English (AU)
English (GB)
English (India)
English (Ireland)
English (Scotland)
English (South Africa)
English (US)
Finnish
French (Canada)
Galician
German
Greek
Hebrew
Hindi
Hungarian
Italian
Japanese
Korean
Mandarin (China)
Mandarin (Taiwan)
Norwegian
Polish
Portugese (Brazil)
Portugese (Portugal)
Romanian
Russian
Slovak
Spanish (Castillan)
Spanish (Columbia)
Spanish (Mexico)
Swedish
Thai
Turkish
Valencian