You can easily log in to 8x8 Work for Desktop using your 8x8 credentials.
To get started, sign in to 8x8 Work for Desktop with your 8x8 account. Your sign-in details are provided in a welcome email. Check your welcome email to find out whether you need to use a unique 8x8 username and password or your existing organizational credentials. To find out more, see Log in using Single Sign-On.
Log in
After you successfully install and open the app, the initial sign-in screen displays.
To sign in to 8x8 Work for Desktop:
Choose your preferred authentication method on the pre-sign-in screen:
Sign in via browser: Use this method to authenticate with Single Sign-On (SSO). For more details, see Log in using Single Sign-On.
Sign in with username & password: Use this method to sign in with your standard 8x8 account credentials. Select the Remember me check box if you want the application to save your credentials and sign you in automatically next time.
Select Login to open the application.
Note
If a prompt indicates that your version of 8x8 Work for Desktop is outdated, you can download the latest version of the app or contact your IT administrator for an update.
Note
On macOS 13.0 + (Ventura) or later, when you launch 8x8 Work for Desktop, you may see a password prompt and must enter your account password each time the application opens. To learn how to fix application permissions and allow the app to self-update, see Repairing permissions on macOS 13.0 (Ventura) or later.
To learn more about Multi-Device Support, see 8x8 Work Multi-Device support.
Log out
You can log out of the app at any time from your profile.
To log out:
Click your profile image icon in the header to access your profile.
In your profile, click Log out.
Reset your password
You can reset a forgotten or old password at any time from the login page.
To reset your password:
From the password entry login page, click Forgot?.
In the password reset page that opens, enter your assigned 8x8 username.
Click Send reset to request an email with password reset instructions.
Note:
If you cannot reset your password because you have reached the password reset limit, please contact your phone system administrator.
Recover your username
You can retrieve a forgotten username at any time from the login page.
To recover your username:
From the main login page, click Forgot?.
In the username recovery page that opens, enter your company email address.
Click Find your username to request an email with your username.
Log in using Single Sign-On
Single Sign-On (SSO) is simply the use of your existing company credentials for 8x8 Work. This allows you to seamlessly log in to 8x8 apps without having to use an extra set of credentials. This allows you to seamlessly access all services available to you using your standard company login. Depending on your company identity management system, you can log in via:
SAML SSO: Log in to 8x8 apps using your company's identity management system, such as Okta, Microsoft ADFS, or OneLogin, if enabled.
Google SSO: Log in to 8x8 apps using your company Google Apps credentials, if enabled.
SSO via browser: Log in to your SSO provider via a browser window if your provider no longer supports logging in from within an application window.
Your login credentials and accompanying details are sent to you via email. In the email, check whether you should use an 8x8-assigned username and password, or your existing company credentials as described below.
To log in using SAML SSO:
From the main login page, click Use Single Sign On.
If you are asked to update because your version of 8x8 Work for Desktop is out of date, you may download the latest version of the app, or request an update from your administrator.In the screen that opens, enter your 8x8 username or company email address.
Click Continue to open a list of SSO login options.
From the list of SSO options, select Log in using SSO to open your company’s identity provider login page.
Note:
If you log in using Okta or Centrify, the login page opens in a new browser tab instead of in the application window. Until you log in, the application window reads Login from browser....
Enter the credentials for your company’s identity provider to log in.
To log in using Google SSO:
From the main login page, click Use Single Sign On.
If you are asked to update because your version of 8x8 Work for Desktop is out of date, you may download the latest version of the app, or request an update from your administrator.In the screen that opens, enter your 8x8 username or company email address.
Click Continue to open a list of SSO login options.
From the list of SSO options, select Log in using Google to open your company’s Google login page.
Enter your company Google credentials to log in. You may be prompted to grant SSO access to your Gmail profile.
To log in using SSO in your browser window:
From the main login page, click Use Single Sign On (browser) to open your browser.
If you are asked to update because your version of 8x8 Work for Desktop is out of date, you may download the latest version of the app, or request an update from your administrator.In the browser page that opens, click Use Single Sign On, and continue to log in as you would for SAML SSO or Google SSO.