Objective
Make an 8x8 Contact Center agent a Super User.
Applies To
8x8 Contact Center
Super Users
Procedure
Note: Users must be listed as a Contact Center Admin in Admin Console to enable the Super User option to be selected. For more information, see How to Set a User as a Contact Center Admin in 8x8 Admin Console.
Log in to Configuration Manager for Contact Center.
From the left menu, select Users.
To the right of the desired user, select Edit (pencil icon).
Navigate to the General tab.
Under Role, select Super User.
Select Save.
The user will need to log out and log in.