How to Create an Inbound Queue in 8x8 Contact Center

Published on May 21, 2026

1 minute(s) read

Article summary

Objective

Create an inbound queue in 8x8 Contact Center.

Applies To

8x8 Contact Center
Configuration Manager for Contact Center
Call Queues

Procedure

From the Configuration Menu, open Queues/Skills.
Click + or Inbound Phone.
Enter the desired properties in the Properties tab.
Click Save.

Additional Information

For more information, see the 8x8 Contact Center Administrator guide.

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