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How to Create an Inbound Queue in 8x8 Contact Center

  • Published on May 21, 2026
  • 1 minute(s) read
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Objective

Create an inbound queue in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center

  • Configuration Manager for Contact Center

  • Call Queues

Procedure

  1. From the Configuration Menu, open Queues/Skills.

  2. Click + or Inbound Phone.

  3. Enter the desired properties in the Properties tab.

  4. Click Save.

Additional Information

For more information, see the 8x8 Contact Center Administrator guide.

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