How to Create an Inbound Queue in 8x8 Contact Center

Published on May 21, 2026

1 minute(s) read

Objective

Create an inbound queue in 8x8 Contact Center.

Applies To

8x8 Contact Center
Configuration Manager for Contact Center
Call Queues

Procedure

From the Configuration Menu, open Queues/Skills.
Click + or Inbound Phone.
Enter the desired properties in the Properties tab.
Click Save.

Additional Information

For more information, see the 8x8 Contact Center Administrator guide.

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