UK accounts follow a different process
If 8x8 invoices you in pounds sterling or euros, from 8x8 UK Limited, a different process applies. The UK uses a Change Acknowledgement Form which 8x8 countersigns, and it is not interchangeable with the process below. See Request a Company Name Change or Change of Ownership (UK).
If your company has been renamed or acquired, or your 8x8 service is moving to a different legal entity, your account and invoices need to be updated to match. This is not a self-service change — 8x8 Billing Support makes it for you.
Applies To
Billing
United States
Company name changes
Acquisitions, mergers and change of ownership
Which Change Do You Need?
The answer turns on one thing — your company registration number. The two routes use different paperwork, so start here.
Your situation | What you need |
|---|---|
New name, same registration number | Name change. Follow Company Name Change below. |
Different registration number, or the service is moving to another company | Change of ownership. Follow Change of Ownership below. |
Only your invoice postal address is changing | Neither — see Update Your Billing or Invoice Address. |
Only the person who receives invoices is changing | Neither — see Update Your Billing Contact Email. |
Note:
Not sure which applies? Open the case anyway and give both the old and the new registration numbers. Billing Support will confirm the route.
Company Name Change
Use this where the legal entity is unchanged and only the name is different.
What to have ready
Your Account ID. See Find Your Account ID and Billing Telephone Number.
The current registered name, exactly as it appears on your invoice.
The new legal name, exactly as it should appear.
The date the name change took legal effect.
How to request it
Log in to the 8x8 Application Panel and select My 8x8. The Customer Billing Portal opens.
From the Billing Support Center menu, select chatBOT / My Support Portal.
Tell Otto, the 8x8 chat assistant, that you need to change your company name.
Follow the bot’s prompts.
Note:
Sending everything listed above with your first message means the change can be processed without Billing Support coming back to you for more information.
How long it takes
A company name change takes 3 to 5 business days from the point your billing case is opened with all the information listed above.
Change of Ownership
Use this where the business or the 8x8 system has been acquired, inherited or merged, and ownership and billing responsibility are moving to a different company.
The transfer is documented with an Ownership Consent Form. This is a letter you draft on your own company letterhead — not a form 8x8 supplies. It must be physically signed by both the original owner and the new owner, and submitted on a support case.
Full instructions, the requirements your letter must meet, and a downloadable example to work from are in How to Transfer Account Ownership. Follow that article for this step rather than the steps above.
Important:
Do not simply fill in the example and submit it. You must produce your own letter on your company's letterhead.
Buying Through a Partner
If you buy 8x8 through a wholesale partner, your partner raises the request in the Partner Xchange portal rather than you opening a case. Contact them first.
Your Contract and Your Invoices
Question | Answer |
|---|---|
Does a name change affect my contract? | No. The legal entity is the same, so your agreement, term and renewal date carry on unchanged. See View Your Contract, Renewal Dates and Buyout. |
Does a change of ownership affect my contract? | Ownership of the account and responsibility for billing transfer to the new owner under the signed Ownership Consent Form. |
Do my billing contacts or payment methods change? | Not automatically. A name change leaves them as they are. For a change of ownership, tell Billing Support the new billing contact so it is updated at the same time. See Update Your Billing Contact Email. |
If You Need Help
Open a billing case with your Account ID and the details of the change. See Create a Case with 8x8 Billing Support.
Frequently Asked Questions (FAQs)
Q: Our company was acquired. Is that a name change or a change of ownership?
A: Compare the company registration numbers. A different registration number means a change of ownership. The same registration number with only a new trading name is a name change.
Q: Does 8x8 sign the Ownership Consent Form?
A: No. It is signed by the original owner and the new owner. You submit the signed letter to 8x8 on a support case.
Q: Does 8x8 provide the Ownership Consent Form?
A: 8x8 provides a downloadable example to work from, but the letter itself must be yours, on your company's letterhead. See How to Transfer Account Ownership.
Q: I am a UK customer. Can I follow this article?
A: No. UK accounts use 8x8's Change Acknowledgement Form, which 8x8 countersigns. See Request a Company Name Change or Change of Ownership (UK).
Q: Will our service be interrupted while the change is processed?
A: No. Your service continues as normal throughout. The change updates your account and invoice records only.
Additional Information
If you are a UK account
Related changes
Your contract and your bill
Getting help