If support for HTML email is enabled by your 8x8 Contact Center administrator, agents gain access to a rich text editor in the following pages in 8x8 Agent Workspace:
CRM Create Case
CRM Edit Case (for non-read-only cases)
CRM Create Follow-up
CRM Notification of cases and follow-up records
The rich text editor in 8x8 Agent Workspace is Unicode-compatible and fully localized. It allows you to create or edit cases and follow-up records with the following features:
Contact Center User Guides > Agent Workspace User Help > Manage customers, cases, follow-ups, and tasks in Local CRM > Understand your rich text editor
Contact Center User Guides > Agent Workspace User Help > Manage customers, cases, follow-ups, and tasks in Local CRM > Understand your rich text editor