Understand your rich text editor

If support for HTML email is enabled by your 8x8 Contact Center administrator, agents gain access to a rich text editor in the following pages in 8x8 Agent Workspace:

• CRM Create Case

• CRM Edit Case (for non-read-only cases)

• CRM Create Follow-up

• CRM Notification of cases and follow-up records

The rich text editor in 8x8 Agent Workspace is Unicode-compatible and fully localized. It allows you to create or edit cases and follow-up records with the following features:

• Rich font properties

• Insert images

• Insert hyperlinks

• Insert HTML-formatted FAQs

• Insert HTML-formatted signatures

• Easy-to-use spell checker