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What's new for 8x8 Admin Console Beta users?

  • Updated on Aug 13, 2026
  • Published on Jul 23, 2026
  • 6 minute(s) read
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This release of the 8x8 Admin Console introduces the following enhancements:

Ability to enable Smart Assist

You can enable 8x8 Smart Assist for all users on your tenant or for specific users from the Integration Profiles page, depending on your organizational needs.

To enable it for all users on your tenant, enable the integration from the Smart Assist Default profile. To enable it for specific users, create a custom Smart Assist profile and assign the users and/or groups you want to it.

Notes:

  • A user can be assigned to only one Smart Assist profile at a time.

  • Multiple profiles can be active simultaneously, each with a different Capacity (aka Creovai) URL.


To enable Smart Assist for all users on your tenant:

  1. Log in to 8x8 Admin Console.

  2. On the Home page, select Integration Profiles.

  3. In the profile list, click Manage properties A gear icon representing settings or configuration options. next to the Smart Assist Default profile to open it.
    Integration profiles list showing the Smart Assist Default profile.

  4. On the Properties tab, click the check box for Integration enabled to turn it on.

  5. In the Smart Assist Url field, enter the URL for your Smart Assist integration. For example: https://customer-capacity.com/executer/desktop/

    Note:

    The trailing path /executer/desktop/ is mandatory.

    Smart Assist Default profile settings with integration enabled and URL displayed.

  6. Select Save.

Smart Assist is now active for all users on the tenant.

To exclude a small number of users from a tenant-wide rollout:

Because a user can belong to only one profile, you can exclude agents from a tenant-wide rollout by assigning them to a disabled custom Smart Assist profile.

  1. After enabling the Smart Assist Default profile at tenant level, go to the Integration Profiles page.

  2. Click Create profile.
    Integration profiles showing the Create profiles button.

  3. Add a unique profile name. You can use numbers, letters, and special characters.

    Note:

    The maximum character limit is 50 and the minimum is one. You cannot have multiple profiles with the same name.

  4. From the Profile type drop-down, select Smart Assist.

  5. Click the check box for Integration enabled.

  6. In the Smart Assist Url field, enter a dummy URL, such as https://placeholder.com.

  7. Uncheck Integration enabled to disable Smart Assist.

    Note:

    You must keep Smart Assist disabled for this custom profile.

    Admin console showing Smart Assist profile settings and Integration enabled option.

  8. Click Create integration profile.

  9. On the Users tab of the newly created custom profile, click Assign users.

  10. Select the users you want to exclude from accessing Smart Assist, and click Next.

  11. Click Assign users.

The users are removed from the Smart Assist Default profile and will not have access to Smart Assist.

Deleting this custom profile reassigns the users to the default profile.

To enable Smart Assist for specific users:

  1. Log in to 8x8 Admin Console.

  2. On the Home page, select Integration Profiles.

  3. Click Create profile.

  4. Add a unique profile name. You can use numbers, letters, and special characters.

Note:

The maximum character limit is 50 and the minimum is one. You cannot have two profiles with the same name.

  1. From the Profile type drop-down, select Smart Assist.

  2. Click the checkbox for Integration enabled.
    Admin console showing Smart Assist profile settings and Integration enabled option.

  3. In the Smart Assist Url field, enter the URL for your Smart Assist integration. For example: https://customer-capacity.com/executer/desktop/

    Note:

    The trailing path /executer/desktop/ is mandatory.

  4. Click Create integration profile.

  5. On the Users tab of the newly created custom profile, click Assign users.

  6. Select the users you wish to grant access to Smart Assist, and click Next.

  7. Click Assign users.

Only the users assigned to this profile can access Smart Assist.

Deleting this custom profile reassigns the users to the default profile.

Introducing the 8x8 App Store

Admins can enhance workflows with additional apps provided by 8x8 through the 8x8 App Store page in 8x8 Admin Console.

The 8x8 App Store page lists supported third-party applications that you can install and configure for your organization.

With this new feature, you can:

  • Improve productivity with supported apps.

  • Centralize your business app management in one place.

To browse and install apps from the 8x8 App Store:

  1. Log in to the 8x8 Admin Console.

  2. Go to Home > 8x8 App Store.

    ac-app-store (1).png

  3. Browse the  App Store tab to explore available third-party applications.

  4. Click See details to open the app’s information page, where you can review key details such as purpose, complexity, and pricing.

    8x8-app-store-top-apps (1).png

  5. After reviewing the app, click the Get button to install it.

  6. Agree to the terms and conditions.

  7. The app installs and you are redirected to the My Apps tab where you can manage the app settings.

Note

Once an app is successfully installed, a new tile is added to the 8x8 Application Panel for ease-of-access.

my-apps-page.png

Manage your installed apps

You can manage installed applications within the 8x8 App Store from the My Apps tab, where you can configure settings, launch integrations, or remove unused apps.

To view, configure, or delete apps:

  1. Go to the 8x8 App Store page.

  2. Click the My Apps tab from the top-right corner of the page.

  3. Locate the relevant app and click:

    • Configure: Accesses the configuration options required for the app.

    • Open: Launches the installed app in a new tab and prompts you to log in.

    • Delete: Deletes the app instantly, without a confirmation prompt.

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Enable access to 8x8 Workforce Management

8x8 Workforce Management (8x8 WFM) is a new management tool now available to 8x8 Contact Center customers with X6, X7, or X8 licenses. 8x8 Workforce Management eliminates manual tasks, reduces planning hours, and delivers real-time insights enabling you to elevate productivity, streamline operations, and unlock the full potential of your workforce. It requires no manual setup and can be accessed directly through the 8x8 App Store.

Key benefits

  • Real-time visibility: Live dashboards track adherence, occupancy, and service levels, helping supervisors act fast on disruptions.

  • Self-service: Self-service options (e.g., change requests) improve agent satisfaction.

  • Optimized planning: Ensure the right agents are scheduled at the right time, reducing over/understaffing.

  • Automated scheduling: Automates scheduling and compliance tracking, freeing supervisors from tedious tasks.

To install 8x8 WFM:

  1. Go to the 8x8 App Store page.

  2. Click the My Apps tab from the top-right corner of the page.

  3. Find the 8x8 Workforce Management app tile and click See details.

  4. Click Get.

  5. Agree to the terms of use.

After installation, the system redirects you to the My Apps tab, where 8x8 Workforce Management appears with your other apps.

Once installed, supervisors, admins, and agents can launch 8x8 Workforce Management directly from the 8x8 Application Panel without having to re-authenticate.

Set up AI assistance for meeting summarization

As an 8x8 admin, you can activate the summarization feature in the 8x8 Meet app for  participants. The meeting summarization feature ensures that all participants receive an email summary of the meeting. Additionally, those who join the meeting late will receive a private chat message summarizing the discussions that occurred before their arrival.

To enable AI summarization capabilities in 8x8 Meet:

  1. In the Admin Console Navigation menu, click Meetings.

  2. On the Meetings page, under AI Settings Beta, enable the summarization capabilities as needed:

    • Toggle On the Enable meeting summaries for late joiners option to allow participants who joined the meeting later to receive a private chat message summarizing the discussion that has occurred up to their arrival. Otherwise, toggle it Off.

    • Toggle On the Receive meeting summaries via email option to allow meeting participants to receive an email with the meeting summary. Otherwise, toggle it Off.

  3. Click Save.

Note

The Enable meeting summaries for late joiners and the Receive meeting summaries via email toggles are  On by default.

To learn how to configure 8x8 Meet for your company, see  Set up 8x8 Video Meetings.

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8x8 Meetings Analytics

Note

This feature is available on request. Reach out to your 8x8 Account Manager for details.

As an 8x8 admin or supervisor, you can access the summary of the 8x8 Meetings that took place for your tenant and see detailed analytics such as the date and time of the meeting, the number of participants, shard count, meeting ID, browser, and region distribution.

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Features

  • Generate reports on the number of meetings or sessions.

  • Check the browser or region distribution of participants in a meeting.

  • Sort, filter or freeze data in the columns.

  • Apply custom filters and extract desired data.

  • Export report data to CSV or Excel for further evaluation and archiving.

  • Offer managers the ability to monitor meetings, traffic, and logs.

To log in to 8x8 Meetings Analytics Beta:

  1. Log into Admin Console using your 8x8 admin credentials.

  2. In the Admin Console menu, click Meetings > Analytics Beta. The meetings analytics  dashboard displays the summary of the ended meetings.

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To learn more about Meet Analytics Beta, see 8x8 Meetings Analytics Beta.

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